> Is the user part of an IM group?

Yes, all settings for "Instant Messaging" are enabled in a user group that 
is associated with that user. I've uploaded a screenshot at 
<http://www.jucs-kramkiste.de/fileadmin/user_upload/claas/sipxecs-im-config.png>
 
to make sure we're talking about the same thing.

Regarding to the not changing "On the phone" text. In the following 
screenshot you can see that the message "On the phone". I even rebooted the 
sipxecs server but the message won't change. As I understood the text "Am 
Telefon (Linum)" should be display.

<http://www.jucs-kramkiste.de/fileadmin/user_upload/claas/sipxecs-im-state.png>

-- 
 Claas Hilbrecht
 http://www.jucs-kramkiste.de

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