George, 

I provided another snapshot for a server that did the same thing on 6/3. 
Unfortunately, we weren't taking tcpdumps on either of these servers when the 
loss of registrations happened, but going forward I will provide any of these 
that I can. Some of our systems are capturing this information continuously, 
but unfortunately not on those two at the time. 

Thanks! 
Andy 

----- Original Message -----
From: "George Niculae" <[email protected]> 
To: "Discussion list for users of sipXecs software" 
<[email protected]> 
Sent: Wednesday, June 6, 2012 5:04:58 AM 
Subject: Re: [sipx-users] Regarding JIRA XX-10177. 

Thanks Andy, 

I took a look on the snapshot and noticed some problems in proxy logs, 
discussing this with Joegen it looks like a proxy parsing issue. Not 
sure if doable but it would really help if you could provide us a 
capture containing sip packets from when the problem occurs 

Thanks 
George 

On Fri, Jun 1, 2012 at 2:01 AM, <[email protected]> wrote: 
> George, 
> 
> I've uploaded a snapshot of an affected system to the JIRA. This should 
> have all the logs from the time the registrations were lost (restart was 
> 2012-05-24 at 21:49 GMT). 
> 
> Let me know if you need anything else. 
> 
> Thanks! 
> Andy 
> 
> ________________________________ 
> From: "George Niculae" <[email protected]> 
> 
> To: "Discussion list for users of sipXecs software" 
> <[email protected]> 
> Sent: Wednesday, May 30, 2012 6:00:28 PM 
> 
> Subject: Re: [sipx-users] Regarding JIRA XX-10177. 
> 
> On Wed, May 30, 2012 at 10:26 PM, andrewpitman <[email protected]> 
> wrote: 
>> 
>> 
>> Has anyone else come across this running a recent version of 
>> 4.4.0? When I say recent, I'm referring to update #15, as 
>> that's the latest we're running in production. I didn't see 
>> anything in the release notes for update #16 that would 
>> indicate that this was something that was fixed, though. 
>> 
>> Basically, the server seems to simply stop responding to 
>> registration requests. AFAICT, sipXproxy loses its 
>> connection to sipregistrar on tcp port 5070 and needs to be 
>> restarted in order to re-establish this. 
>> 
>> This has happened to us on multiple servers running 4.4.0 
>> update #15 with Polycom phones running 3.2.6/4.3.1 as remote 
>> workers. 
>> -- 
> 
> Didn't hear of such issue from any client running this version, can 
> you get a snapshot and attach to JIRA when this happens? 
> 
> Thanks 
> George 
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