Hi All
I am having trouble getting audio in my ACD queue in 4.4 I have uploaded the files to the required standard and the UI has accepted my files. The queue is set to immediate answer. However, when I ring the queue, I only get ringback. I do detect a pause in the ring cycle when the messages should play. The phone ring properly and can answer the calls. Are there any special considerations when setting up a queue? Overflow type: huntgroup Overflow destination: main Call routing scheme: Ring all Maximum ring delay: 15 Maximum queue length: 10 Maxiumum wait time: 60 Answer mode: immediate Barge in: yes Welcome audio: queue1.wav Queue audio: queue2.wav Audio interval: 15 Call termination audio: select... Termination tone duration: 2 Agent wrap up: 15 Agent non-responsive: 10 Maximum bounce count: 3 -- Regards Mark Dutton _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
