Are you running above 3.2.7 firmware on the phone? -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~
Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! On Sep 5, 2012 1:15 PM, "Wyland, Tony" <[email protected]> wrote: > I’m thinking I am missing something stupid here but didn’t figure it out > quite yet. I have been unsuccessful at getting a Polycom 335 to register > with a 4.6 test server. Attached is an interesting snippet from > sipregistrar.log that sounds like some kind of database lookup problem > perhaps. This is the phone attempting to register with line 1 extension > 1910. The user was created and assigned to the phone with virtually no > modification from the defaults. The phone device was created by the > auto-provision service. In fact the phone registers just fine before > having a line assigned to it. Here is what was done to get to this point: > **** > > ** ** > > **· **Install new 4.6 server from the ISO followed by a yum update > **** > > **· **Created a new test domain and made this server the 1stserver. > DNS entries were created for the test domain and the DNS Advisor > reports all is well.**** > > **· **Added all of the Telephony Services, Instant Messaging, and > Phone Auto-Provisioning services **** > > **· **Boot up a Polycom 335 with a cleared config in the test > domain. It found the server, was auto-provisioned, and was registered.*** > * > > **· **Changed voicemail dial plan to 4 digits and extension 1900** > ** > > **· **Created a user 1910 with password and PIN**** > > **· **Assigned user 1910 to line 1 on the polycom device and did > a Send Profile**** > > **· **Phone reboots, comes up with 1910 on the display for Line 1 > but is not able to register**** > > **· **Changed LOG level for SipRegistrar to INFO level and obtain > the attached snippet during a phone reboot.**** > > **· **Blew away the server and tried a 2nd round just in case …. > Same results.**** > > ** ** > > Thoughts?**** > > ** ** > > Tony Wyland**** > > Messiah College**** > > [email protected]**** > > ** ** > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ > -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net
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