Luis,
Unfortunately, the snapshot does not contain a single INVITE in the
logs. Please do a log rotate or simply delete sipXproxy.log and do the
test again. Send the proxy log instead of the whole snapshot. It
should give us the information we need to shed some light on your
issue. Are you from Manila?
Joegen
On 10/03/2012 10:55 AM, Luis Sicat wrote:
Hi Ma'am and Sirs,
Newbie using SipXecs and unfortunately I found myself with a
problem that I can't get around with.
I'm hoping some experts here could find time and extend some help to a
noob like me.
Basically I'm having problem with Auto Attendant transferring calls to
a specific extension.
If I call the PSTN number from an outside line, the gateway passes me
over to the Auto Attendant and I hear the IVR.
After I dial in the extension number, I just hear "Please wait while I
transfer your call..." then nothing happens.
I tried calling the AA extension number (500) from another extension
to rule out the gateway that I'm using but it still the same problem.
I'm running sipXecs(4.6.0. 2012-08-22EDT21:08:29
ip-10-72-43-110.ec2.internal)
I tried runnning a debug on the SipProxy and I checked the logs. Below
is what I noticed:
"2012-10-01T08:11:00.051807Z"
:16100:AUTH:DEBUG:sipx.volenday.intra:SipRouter-12:7fa70d403
700:SipXProxy: "SipProxy::proxyMessage plugin 200_xfer
returnedDENY [email protected]
<mailto:[email protected]>"
I'm not sure if that's the relevant part of the log but it seems the
only one that makes sense.
I'd like to know if there is a specific configuration that I should be
looking at or some permissions that I should be setting somewhere.
Again, if I'm looking at the wrong place, I'd appreciate if anyone
could point me in the right direction.
I've attached a Snapshot of the system for reference but if anyone
should need more information, please do let me know so I can provide it.
Thank you very much!
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