ingates are pretty resilient. the pcap is not attached. the cert if re-issues would have nothing to do with it.
its more likely a problem with the dial plan within the ingate as it connects to broadvox. but as there is no pcap or details on this (some ITSP's use different dialplans for LD versus told free calls) but there is really not much information to go on. On Fri, Oct 19, 2012 at 1:31 PM, Brian Buckles <[email protected]> wrote: > > > ________________________________ > > Sorry if this gets re-posted a second time. I haven't gotten any > confirmation from the admins that this was or wasn't accepted, and this is > something we need to resolve quickly. Please see my previous email below > for details. > Attention SipXecs support community, > We have a client that is running SipXecs 4.4.0. The Session Boarder > Controller is an InGate Siparator and the SIP provider for the SIP trunks is > BroadVox. The client is unable to receive calls to most of their toll free > numbers properly. Our client noticed that prior to calling us, that it > seemed they could get a call to successfully go through from a cell phone to > the toll free numbers, but not from land lines. After further testing it > appears the some calls go through for most cell phone carriers and not > others. It appears most land line calls to the toll free numbers fail, but > there's been one or 2 land based offices that were able to successfully call > the toll free numbers. All calls to the local numbers have went through > without incident as to the best of our knowledge. We talked to the SIP > provider and vendor for the SBC. They found that the SipXecs system is > giving a "483 Too Many Hops" error. I've attached a capture (see the > 726910-3.pcap file ) from the SIP provider as well as capture (See the > "Configured by Ingate...." file) from the SBC vendor that was ran on the > SBC. You'll can view the capture from the SBC using a web browser, then > scroll down toward the bottom to see the capture. You can search for the > error code given above. The only changes we are aware of that happened on > the SipXecs system, is that the selt signed cert had expired and was renewed > about a month ago. The issue with the "483 Too Many Hops" has only been > noticed by the client within the last 1.5 to 2 weeks. The toll free number > of 8004144231 was used during the gathering of the 2 attached captures. Can > someone please take a look at the attached capture files ASAP and let us > know of any suggestions you have to resolve this issue? This issue is > having a major impact the client's normal business operations. > > > > _______________________________________________ > sipx-users mailing list > [email protected] > List Archive: http://list.sipfoundry.org/archive/sipx-users/ -- ~~~~~~~~~~~~~~~~~~ Tony Graziano, Manager Telephone: 434.984.8430 sip: [email protected] Fax: 434.465.6833 ~~~~~~~~~~~~~~~~~~ Linked-In Profile: http://www.linkedin.com/pub/tony-graziano/14/4a6/7a4 Ask about our Internet Fax services! ~~~~~~~~~~~~~~~~~~ Using or developing for sipXecs from SIPFoundry? Ask me about sipX-CoLab 2013! -- LAN/Telephony/Security and Control Systems Helpdesk: Telephone: 434.984.8426 sip: [email protected] Helpdesk Customers: http://myhelp.myitdepartment.net Blog: http://blog.myitdepartment.net _______________________________________________ sipx-users mailing list [email protected] List Archive: http://list.sipfoundry.org/archive/sipx-users/
