Banks will have to soon put in place an additional authentication cover for
their credit and debit card customers transacting over phone, or get
penalised. Taking forward its efforts to tackle identity frauds in
non-branch banking transactions, the Reserve Bank has asked all the banks
operating in the country to put in place by next year a system where credit
and debit card customers would need to provide an additional password for
IVR (interactive voice response) transactions.

IVR transactions are done over phone, wherein customers dial bank’s customer
care number and are prompted by a recorded voice to dial designated digits
for different kinds of transactions such as balance enquiry, bill payment
etc.


Read more:
http://www.taxguru.in/rbi/make-phone-banking-more-secure-or-face-penalty-rbi.html#ixzz0mVqabbMd


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