Well, I had to downgrade to Skype Version 4.2.0.169
because I recently saw a bug were whenever I would accept someone as a
contact I'd get an error and I'll paste below fyi.
Here is my message to the support team then their response.
Hello to whom it may concern,
My name is Chela Robles with the skype name jazzytrumpet and I recently
found a bug to report to you guys in Skype Version 5.1.0.104 whenever
someone contacts my request on skype and I confirm by pressing add to
contacts, I get
Skype
Unterminated entity.
OK
Is there a way to fix this? I use JAWS 10 with the latest JAWS scripts, on a
Windows32-bit XP machine. I'm a totally blind customer of yours and do hope
you can correct this error.
Thank you for taking this into consideration.
Sincerely,
Chela RoblesHello Chela,
Thank you for your reply.
We understand that you wish to report a bug on the application wherein you
receive the message "Skype Unterminated entity" when you accept a contact
request.
It would help us a great deal if you could provide us with a more detailed
description of your issue.
Can you reply, using this email, and tell us:
Exactly what is not working?
Are you getting an error message? If you are, what does it say?
If possible, please also send us a screenshot that shows the problem in
*.pdf or *.jpg format.
A "screenshot" is a digital picture that shows your computer screen. To
learn how to take a screenshot, please follow the instructions for your
operating system here:
http://en.wikipedia.org/wiki/Screenshot#Taking_screenshot
(http://en.wikipedia.org/wiki/Screenshot#Taking_screenshot)
I sent them the images successfully and then 5 minutes later got this from
them:
Hello Chela,
Thank you for your reply.
We understand that you are having usability issues with Skype.
To fix this problem, please try doing the following steps:
Update Windows with the latest service packs and updates.
http://windowsupdate.microsoft.com (http://windowsupdate.microsoft.com/)
Be sure to include "optional updates" for new hardware updates.
Reinstall Skype*
Make sure you have the latest version of DirectX for your version of
Windows.
For Windows XP, you can download it here:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3
(http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2da43d38-db71-4c1b-bc6a-9b6652cd92a3)
Ensure you have the latest device drivers for your sound and video hardware.
These are available on the device manufacturer's website.
Ensure your firewall settings are correctly configured for use with Skype.
For more information:
http://www.skype.com/help/guides/firewalls
(http://www.skype.com/help/guides/firewalls)
* Please follow the steps below for the proper reinstallation of Skype:
Close Skype completely.
To do this, right-click the Skype icon in the system tray at the bottom of
the screen. Select Quit.
Note about your Contact List
There is no need to backup your Contact List. They are stored centrally on
Skype's server. You can access them from anywhere, providing you sign in to
Skype with the same Skype Name and password. You can see a detailed list of
your calls and SMS messages at:
https://secure.skype.com/store/myaccount/history.html
(https://secure.skype.com/store/myaccount/history.html)
Save your chat history, if you want to.
Click Start and run..
Type %appdata%\skype and click OK. Your account folder appears in a new
window.
Copy the account folder with your Skype Name to another safe place. For
example, copy it to your Desktop, burn it to a CD, or save it on a USB
memory stick or card.
Uninstall Skype.
Click Start and run...
Type appwiz.cpl and click OK. A function called Add or Remove Programs
appears - it is part of your Control Panel.
Scroll down and select Skype. Click Remove.
Delete the Skype application folder.
Click Start and Run..
Type %appdata% and click OK. A new window appears showing the Skype folder.
Delete the whole Skype folder.
Delete entries from the Registry Editor.
Click Start and run...
Type regedit and click OK. The Registry Editor window appears.
Select Edit from the top menu and click Find. Type Skype into the Find what
field.
Right-click on the Skype entry that appears in the search results and click
Delete.
Repeat steps 3 and 4 until there are no entries found.
Install the latest version of Skype.
You can download the full installer from:
http://www.skype.com/go/getskype-full
(http://www.skype.com/go/getskype-full).
Restore your chat history, if you want to.
Quit Skype. To do this, right-click the Skype icon in the system tray at the
bottom of the screen. Select Quit.
Click Start and run..
Type %appdata%\skype and click OK.
Replace the folder showing your Skype Name with the folder that you saved to
safe place.
If the above steps will not work, please try performing the reinstallation
process again but this time, try installing an earlier version of Skype. You
can download the installer from sites such as:
http://www.oldapps.com/skype.php (http://www.oldapps.com/skype.php). We
recommend downloading and installing version 4.2.0.169.
Tip: If you wish to update to the latest version again, you can do this
through your Skype application by going to Help > Check for Updates.
We hope that you found this answer helpful. Should you need any further
assistance or have additional questions, please do not hesitate to contact
us again.
Best regards,
Leopoldo B.
Skype Customer Service
I wrote them back saying the follwoing and until they correct the errors,
I'll stay with the version I had reinstalled. Here is what I said:
I tried everything you suggested with regards to latest version of skype so
I guess I'll have to downgrade to Skype 4.2.0.169 because everything is up
to date and firewall isn't blocking anything either, I'm sorry. Hope that
this will be resolved in the future in upcoming versions of skype.
thank you for your time.
Sincerely,
Chela Robles
So I suggest you write to: [email protected] regarding your dilemma as
well as steps to repreduce it and be very detailed and if possible send them
an image or two to troubleshoot your proba
--
"To me, music that breaks your heart is the music that stays with you
forever. It's one thing to be melancholy and one thing to be sophisticated,
but when you get the two of them together in a way people can relate to,
then I think you're on to something. You want the sophistication to lie in
the purity of the sound, the beauty of the arrangements, and the quality of
the performances."-Trumpeter Chris Botti
--
Chela Robles
AIM/Twitter/MySpace/E-Mail: [email protected]
Skype: jazzytrumpet
WindowsLive Messenger: [email protected]
Facebook: http://www.facebook.com/chela.robles
I volunteer for a non-profit organization called Bookshare, to find out more
go to: http://www.bookshare.org
Visit my Blog Piece from RFB&D and fill out the comment form and enjoy the
blog and sound clips:
http://www.rfbd.org/Blog/Access-and-Achievement/144/vobId__2525/
--
----- Original Message -----
From: "Michele Barbi" <[email protected]>
To: "Skype English List" <[email protected]>
Sent: Monday, January 24, 2011 1:38 PM
Subject: [Skypeenglish] Skype crashing when clearing the history during
acall
Hey all,
the subjekt says it all. When I try to clear the history by going to Tools
/ Options / Privacy settings, Skype crashes. Do you know what can cause
this problem, or if it can be a Skype 5.1 bug? Skype 4.2 does not give
this problem, just tested with a friend of mine.
Bye!
Barbuz
Thanks for posting to the skype english list.
to contact skype support wiht any questions regarding your account email
[email protected]
To access scripts for the latest version of skype go to
http://www.dlee.org/skype
To access tutorials and other goodies go to
http://www.marrie.org/skype/skype.html
To contact the list owner send a message to
mailto:[email protected]
to download a tool to automate the installation of skypewatch go to this
link.
http://www.hrvojekatic.tk/
and for a searchable archives page go here.
http://bit.ly/64Y48
thanks and have a wonderful day.
_______________________________________________
Skypeenglish mailing list
[email protected]
http://emissives.com/mailman/listinfo/skypeenglish_emissives.com
Thanks for posting to the skype english list.
to contact skype support wiht any questions regarding your account email
[email protected]
To access scripts for the latest version of skype go to
http://www.dlee.org/skype
To access tutorials and other goodies go to
http://www.marrie.org/skype/skype.html
To contact the list owner send a message to
mailto:[email protected]
to download a tool to automate the installation of skypewatch go to this link.
http://www.hrvojekatic.tk/
and for a searchable archives page go here.
http://bit.ly/64Y48
thanks and have a wonderful day.
_______________________________________________
Skypeenglish mailing list
[email protected]
http://emissives.com/mailman/listinfo/skypeenglish_emissives.com
