Excellent article explaining why open source projects (and Unix, too,
if you think about it), suffer from poor to average user interfaces for
the non-technical:

http://sendmail.net/?feed=interviewkuniavsky

The sooner those points sink in, the sooner Linux will take the desktop.

luke

PS:
   When I include Unix, I shouldn't include Nextstep - not because it
   isn't Unix, but because they spent a huge effort on usability and it
   paid off for the users.  Pity the marketing/pricing screwed them.

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