Well speaking from a helpdesk point of view the helldesk I work for (ihug)
don't officially support linux but if you were to call up and need support
their is someone there that would be more then glad to help them out.
We even provide drivers for our Satelite product (Ultra/satnet) for a linux
2.2 kernel.
We have had many customers that call up and are completely new to linux and
ask for our help and most of the time we try to help them out but it is
rather hard to teach someone the intricate workings of say kppd when they
don't even have X setup properly. :-)
So basically as for an ISP's point of view linux support wouldn't be that
bad as long as the person on the other end of the phone is using something
that the helpdesk tech can have a clickable modle infront of them or that
they kinda know what they are doing so that we can just say you have to put
this modem string as your initialiseation string or these are you're DNS
numbers go off and put them where ever etc.
Regards
Edward Murphy
Ihug Internet Helpdesk
----- Original Message -----
From: Jason Rennie <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, November 27, 2000 8:37 PM
Subject: [SLUG] ISP support and Linux
> Hi all,
>
> I have a question.
>
> Many people complain about the lack of support from most ISP's regarding
> linux.
>
> now from the ISP's point of view linux would be expensive to support due
> to the ratio of linux users to windows users.
>
> So the question is, if an isp offered support for linux would you change
> ISP's becasue of that, and secondly would you pay extra for it ?
>
> If the answer is no (and i know i would say know, who needs tech support i
> have the slug list ;) then may i suggest you don't gripe about it.
>
> How many linux users have trouble connecting to there ISP that is a
> problem at there end.
>
> Jason
>
>
>
> --
> SLUG - Sydney Linux User Group Mailing List - http://slug.org.au/
> More Info: http://slug.org.au/lists/listinfo/slug
>
--
SLUG - Sydney Linux User Group Mailing List - http://slug.org.au/
More Info: http://slug.org.au/lists/listinfo/slug
