Taking Terry's line completely out of context:
> in that any business should
> not depend on one person to run (that is what all this quality
> certification is about).
Let me turn this on its head.
Every organisation relies on the efforts of its
members.
For businesses, the members may be called staff.
People do valuable things. They contain knowledge, they have
varying talents, they contribute in different ways.
Some people, extremely talented ones, contribute far more than
others. People are not replaceable, not interchangeable.
You can't replace one talented motivated person with ten
indifferent people.
When people are valued, when their beliefs, their customs, their
way of thinking is respected, when the organisation goes to some trouble
to respect that way of thinking, then people respond by assisting
that organisation in ways that are unexpected, incredibly
important, even vital.
So an organisation that can't tolerate work environment differences,
can't tolerate or take seriously a sincerely held belief, then that
organisation has limited its future prospects.
An organisation that arbitrarily mandates certain operating systems or
certain software, limits the ability of employees to be creative,
to be in charge of their lives; runs the risk of producing
a clone mentality, a narrow introspective outlook, of alienating
talented key staff.
Jamie
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