On Fri, 23 Jan 2004, Kevin Saenz wrote:
> [Support person] We don't support that operating system and the version
> of java you are using needs to be updated.
> [me] thanks that helped me a lot bye.
>
> Sadly I had no resolve. Are most commonwealth bank support people this
> brain dead? :)
You are encountering the rather ubiquitous phenomonon of "Only Windows
supported here". It pervades the banking and ISP sectors.
<sarcasm>
To answer your question in a more general realm, yes, all Windows-only
support people are that stupid. As a matter of fact, about all they help you
with is the following:
(1) go to add/remove programs (as you witnessed)
and attempt to upgrade
(2) reinstall windows from scratch
(3) repeat (1) and (2) until customer gives up and commits computercide
Keep in mind that these monkeys are on minimal wages, work in little
cages under very demoralising circumstances and job turnover is something
like 100% every three months ;)
</sarcasm>
One final note: THAT BANK is about the only bank that seems to require
a Java client. All others seems to make do with just plain old SSL+HTML
plus a bit of Javascript if desperate. As a web programmer myself, I see
absolutely no reason to foist a Java client onto a customer just to do some
banking. Well, as a programmer, I see no reason to use Java at all, but that
is a different kettle of fish ;)
Remember: HTML+Java is *more insecure* than plain old HTML :) The CBA
should be educated in this regard and also informed that customers are
leaving because their online banking sucks bigtime.
cheers
rickw
---------------------------------------------
Rick Welykochy || Praxis Services Pty Limited
If people behaved like governments, you'd call the cops.
- Kelvin Throop
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