Very true, mind you I always get a chuckle when I stump them by starting to diagnose the problem with shell tools over the phone... you quickly get transfered to the right people :)
Marek Wawrzyczny On Tue, 14 Dec 2004 14:38, Pete de Zwart wrote: > I managed to navigate through all the layers of tech support troll pits by > implicating that they didn't have opposable thumbs to locate their > posterior given desktop GIS. > > Yes, it is true that the majority of suppliers, except for Telstra Internet > Direct I've found, will not support anything apart from Microsoft Windows. > The problem lies more in the fact that their tech support crew can't > diagnose faults from their end and have to fault find from the customer via > the phone first. > > Seriously, how hard is it to set up a system to check various logs to see > what the problem could be. Not that they even know what the OSI layer model > is to find out where the problem could be. -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
