I had an outage last night caused by a line failure.. probably caused in part by the heavy rain. My provider is a Powertel re-seller.
Part of my email to my upstream provider:
<snip> It seems that Telstra simply refused to do anything about the outage. Apparently they are talking about fixing it by the end of the next business day.
Naturally, there MIGHT have been catastrophic circumstances, but I got the impression that it was simply a case of them not really being very interested. Are we THAT much at the mercy of Telstra?
I work for a Telstra reseller, providing line rental and now ADSL. Individual line faults take at least 48 working hours to be resolved, outtages can be longer or shorter. ADSL can be fixed in a similar time frame. Further if it is due to the rain, it means you are not the only one, so there will be a high work load.
Bush service customers can take longer, as often they are not on copper.
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