On 29/05/2008 11:16 AM, bill wrote:
I'm not an Admin or anything, but assuming that there is not a new
customer number for each email and that you have a separate
Thunderbird Folder for each customer:-
Preferences/copies and Folders/"Place replies in folder of message
being replied to"
I assume that Customer details are saved in the Address Book and could
include their Customer Number (under Other?).
Of course none of this is of any use if you have Users who are
incapable of actually being trained in using Thunderbird properly.
Otherwise, why not look at using a Browser-based email set-up such as
ISPs usually have?
Just a couple of random thoughts
Bill
Thanks for the suggestions bill. Unfortunately it's not quite as simple
as that. The addressee could be anyone (think committee) with any email
address at any domain. What we need to capture is the "customer number"
that the email is concerned with.
N/
Nigel Allen wrote:
A customer has a requirement for outgoing emails to be "auto-filed" as
they are sent.
The idea is that when the send presses "send", a dialog box pops up and
asks them for a customer number.
The customer number will be embedded in a new header which will then be
used to file a copy of the email - not sure how yet - maybe procmail?
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