Yes, its nice to get "damage control" email from a CEO - and fancy news letters and a monitored list - but............. For some reason or other, that doesn't impress my customers that have their service down until I roll a truck to get them back up.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of David Blood Sent: Friday, June 13, 2003 11:37 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] We've just about had it I have to agree that rereliabilty is important on the other hand I think they have earned every bit of the "manufacture of the year" I don't knwo of any other manufacture that listens and delivers as well as Smartbridges. They have some bugs but as you can see from this list they dedicated to finding and quickly resolving them. As for phone support Smartbridges does have a hotline for emergencies. They took my call at 4:00 am their time. You can't get much better than that. I know lots of companies that only have 8-5 support and no great forum like this. Kind Regards, David -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Sam Sent: Friday, June 13, 2003 9:36 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] We've just about had it On Fri, 13 Jun 2003, Shawn Mitchell wrote: > I keep saying it... STOP the new features, and START getting us some stable > stuff. I could care less if it can jump over the moon and cook me > breakfast, lunch, and dinner... if I have to > reset/replace/re-config/touch/look/whatever to the unit more than once every > few months... the TCO AND LOSS OF CUSTOMERS get's to be too high... I have to second Shawn's comments. When I first started using SB equipment I was thoroughly amazed and impressed with how well it worked. Since that time (last October) I have seen the quality slowly degrade to where I am afraid to deploy anything from SB. And when I do, I put it up, cross my fingers, knock on wood, and pray it doesn't fail. Please. Heed Shawn's request. Get back to the basics, stop trying to be all things to everyone and trying to add in each new feature that is requested, and make your product the tremendous success that it was in the beginning. It's admirable that you want to do what your customers want with regards to new features, but not at the expense of reliability and performance.... ...and our customers. Sam The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6 The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://198.63.203.6
