Chris,
If you happen to see any deployed units giving such problem
(often power reset), please let us know. We need those units for the further investigation.
Thanks
Seeni, SB support
-----Original Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phantam
Sent: Tuesday, June 24, 2003 4:06
AM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Hate
to be redundant, Seeni or other SB Reps respond please
Alex, I have a feeling it
has to do with interference and them disassociating and not being able to
reassociate but this is just my assumption I am UNABLE to send these units back
because there all deployed at clients and working its just an irritation
factor. I had one SB Outdoor client that I lost because he was using it for
kiosk in a casino and it went down and we told him to reset it but was an idiot
so he didn't and left it that way and then he returned his equipment called us
some very harsh names and left.
Chris
From: Alex Wong
[mailto:[EMAIL PROTECTED]
Sent: Monday, June 23, 2003 12:36
PM
To: [EMAIL PROTECTED]
I am asking those who has
a unit with such problem that require power reset and is very frequency is
high, please tell us and send this unit to us for investigation.
Alex
sB Tech Support
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phantam
Sent: Monday, June 23, 2003 2:05
PM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Hate
to be redundant, Seeni or other SB Reps respond please
I completely agree but
the fact is I don't see how it's possible that the problem is an install issue
unless it's a very simple or easy one that all of us are doing because so far
every one of us has said that it happens. Perhaps it's a freezing problem or
perhaps its just disassociating and not reassociating, falling asleep? I don't
know no real verbose way of telling.
Chris
PS. SimpleWatch eh? CANT
WAIT J
From: Alex Wong
[mailto:[EMAIL PROTECTED]
Sent: Monday, June 23, 2003 1:37
AM
To: [EMAIL PROTECTED]
The ATMEL chip bug was
there a year ago but was resolved, and all the firmware version listed on
our support web site do not have this bug at all. If you have seen this issue,
I would like to get hold of the unit after eliminating out installation issue,
ethernet cable or crimpping improper, grounding or noisy power source. I belive
this is isolated case, please give me more details on this with respect to the
setup, devices involved, signal strength, history, frequency & interval
of occurence, etc..
We are working on a
simpleWatch that you guys has requested to have an option to reset the
airBridge if no association for more than 5 min, and I would like to stress
that this is not an indication of such problem exists until we find the
real issue.
Alex
sB Tech Support
-----Original
Message-----
From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of phantam
Sent: Monday, June 23, 2003 8:28
AM
To: '[EMAIL PROTECTED]'
Subject: RE: [smartBridges] Hate
to be redundant, Seeni or other SB Reps respond please
Thanks mat, I also have
noticed that the older versions seem to have less freezing but I could be wrong
because I couldn't manage them, personally I don't believe the cable is the
problem Seeni, maybe partially but the fact is AP's don't freeze Clients do
both are 802.11b also I have client with 5' of Ethernet cable that are still
freezing this is the one im talking about that I had left his house working
fine 3mbit throughput all the time I was so happy he went to work came home and
told me it was frozen up (this was a total).
Hope to see atmel and sb
working together makes me very proud to be working with a very confident and
helpful company. (The one problem with most other 802.11b companies.)
Thanks again, keep us
posted PLEASE,
Chris
From: Company
2210 [mailto:[EMAIL PROTECTED]
Sent: Sunday, June 22, 2003 9:09
AM
To: [EMAIL PROTECTED]
I don't think you email too often.
It's good someone is vocal about the problems they are/are
not having. I find it interesting reading personally.
----- Original Message -----
Sent: Sunday,
June 22, 2003 4:31 AM
Subject:
[smartBridges] Hate to be redundant, Seeni or other SB Reps respond please
Ok I get the point I
email far too often and say far to much whatever the case may be, and I know
myself and others have mentioned this before but I feel I must bring this up
once again since we have STILL not got a definite answer yet we have all been
contributing to asking what the problem and solution is. I know I personally
have been contacting you but I figure I will ask on the forum to get a general
response from sb that everyone can see.
SMARTBRIDGE AIRBRIDGE
FREEZING, Possible ATMEL chip bug that other ATMEL based products had? Could it
be the same? Solution in the works?
The airpoint's don't do
this in ap mode im not sure about client mode but I know for sure that all the
airbridges are freezing up so can we expect our next AB firmware release soon?
And will it fix this GIANT bug. Please help and respond.
Thanks again,
Chris Chance
NetworkIDL Technical
Support Staff
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