[smartBridges] Trying To Help

[sB Tech Support]

Title: Message

We are investigating recent reports of the high field failure rates. While this is ongoing, we would like to provide immediate relief to some of the customers who seem to be suffering quite a bit. We will send them replacement equipment. We have set up a special screening process, where each radio goes through rigorous manual test to ensure the reliability of operation. We will directly ship these hand tested radios to the people in urgent need and quickly address their frustrations.   Below is the process:    Please complete the RMA form at http://www.smartbridges.com/new/support/rma_enq.php .   We will advise you on the shipping details. Please send back defective units ONLY after receiving RMA approval. We will expedite shipment of the replacement equipment.    Again, we are sorry to hear of any issue you encounter with our products. We are looking at all means to make our product more reliable and stable.   Please use this process only for emergency cases (and mention that in the RMA form description). This will allow us to attend first to those customers in need.   With Best regards,   Alex sB Tech Support