Thanks again........Dan
On Sat, 5 Jul 2003 19:32:23 +0800
"sB Tech Support" <[EMAIL PROTECTED]> wrote:
We are investigating recent reports of the high field failure rates.
While this is ongoing, we would like to provide immediate relief to some
of the customers who seem to be suffering quite a bit. We will send them
replacement equipment. We have set up a special screening process, where
each radio goes through rigorous manual test to ensure the reliability
of operation. We will directly ship these hand tested radios to the
people in urgent need and quickly address their frustrations. Below is the process: Please complete the RMA form at
<http://www.smartbridges.com/new/support/rma_enq.php>
http://www.smartbridges.com/new/support/rma_enq.php .
We will advise you on the shipping details. Please send back defective
units ONLY after receiving RMA approval. We will expedite shipment of
the replacement equipment.
Again, we are sorry to hear of any issue you encounter with our
products. We are looking at all means to make our product more reliable
and stable.
Please use this process only for emergency cases (and mention that in
the RMA form description). This will allow us to attend first to those
customers in need.
With Best regards,
Alex
sB Tech Support
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