[smartBridges] test new address

[Todd Barber]

Title: Message

Todd Barber Skylink Broadband Internet [EMAIL PROTECTED] 970-346-1834   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of sB Tech Support Sent: Saturday, July 05, 2003 11:13 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Now have 45 customers on 1 aPPo   Mark/David,   Both of you seem to experience the same issue and we are getting to the bottom on this issue. Can you advise how old are these units and their Mac address? Before we have the fix for it, please let us know whether you want to do RMA directly with us and we will make sure the units are screened for the replacement units. Both of you are qualified for this special RMA arrangement. If yes, pls complete the RMA form. Once RMA is approved, we will cross ship the replacement to you. As a way to expressing our support to you, we will add complimentary unit for you.   Alex sB Tech Support     -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mark P. Sullivan Sent: Saturday, July 05, 2003 11:14 PM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] Now have 45 customers on 1 aPPo Thanks for the info.  But, you have to agree that this is NOT acceptable.  You cant possibly ask the customer to do this everytime??   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Blood Sent: Saturday, July 05, 2003 8:07 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] Now have 45 customers on 1 aPPo   I have recently found that with some of the units the don't want to reassociate I can turn them off for five to ten minutes then turn them back on and they then work great. Not sure why this works but it did for 3 of my customers this last week. The tuff part of this trick is just sitting there doing nothing for 10 minutes to see if it will work.   Kind Regards, David -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]On Behalf Of Mark P. Sullivan Sent: Saturday, July 05, 2003 8:49 AM To: [EMAIL PROTECTED] Subject: [smartBridges] Now have 45 customers on 1 aPPo Well…thought I would keep everyone posted on my numbers. As of last weekend, we went from 30 to 45 units off a single aPPo.  I actually have 30 units directly off my head-end aPPo (one of which is the repeater) and 15 more off the repeater.  The latest 15 are all airBridges.  We are pulling about 1.2 Gig per day through the head-end (500 meg of which is from the repeater clients). 1.      I did the bulk update with the latest simpleNMS and changed RTS/CTS and FRAG to 1496 and 100 on all client units (not head-end).  This was a pretty cool feature.  However, twice within 1 day ALLLL my units lost association and I had to reboot my head-end aPPo to get them back.  So…needless to say, I changed the RTS/FRAG settings back to default.  No problems since. 2.      I used simpleDeploy to burn ALL new customers.  I then hot tested them for a minimum of 24 hours prior to deployment with none of them blinking an eye.  Out of the 15 deployed, I have 3 units that are losing association and not getting it back.  I have had the customer do a power reset by pulling the plug, factory default reset, etc, etc….but no luck.  Oddly enough, one of the 3 units just came back online this morning with no assistance.   Pretty darn flakey!  Note: all the units could be pinged from the wired side and logged into (but DEAD on the wireless side).  Now I am going to go do some climbing and replacing. Side Note: My head-end aPPo which has been online since Dec 25th 2003 is going down hill quick.  The symptoms are this: 1.      About 3-4 times a week, the unit becomes unresponsive on the Ethernet side while still passing traffic (hard reboot). 2.      The RTS/FRAG thing mentioned above really had me shaking in my boots (reset to default). 3.      I have been working with sB for a while on this flakey aPPo, and I am now struggling with EC to get a replacement unit before this one dies. I think that sB is awesome.  They are VERY responsive and have even phoned me personally to resolve issues.  All my units previously deployed are working wonderfully.  3 out of the latest 15 have not.  That doesn’t look good, but I am sure they are getting to the bottom of it.  Maybe it is a bad simpleDeploy release??   Sully