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That
almost $700.00 startup fee is quite a whopper!!!!!
Scott
If you don’t like
vonage try packet8.net, � the price and they have more area codes available,
also a video phone. Haven’t tried them but I plan to. Just another
option.
Jason
Hunt
[EMAIL PROTECTED]
Hunt Brothers of
Louisiana, LLC
935 Washington
Street
Franklinton,
La. 70438
985-795-0025
fax:985-795-2168
www.huntbrothers.com
-----Original
Message----- From:
[EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
On Behalf Of Earl
Campbell Sent: Tuesday, July
22, 2003 5:01 PM To:
[EMAIL PROTECTED] Subject: Re: [smartBridges] Customer
Service - Feedback and Suggestion
We have had mixed results
with Vonage over our wireless network. The unit at my house works
well (3.5 mi.), but the one on a 20 mile link sucks. Another on a 6.5
mile link works ok.
-------Original
Message-------
Date:
Tuesday, August 12, 2003 03:54:28 PM
Subject: Re:
[smartBridges] Customer Service - Feedback and
Suggestion
You're one of the few having
problems. A number of folks on the WISP list use it and love
it. I have some customers it works well for. In fact the
local fire department uses a Mitel VoIP phone system and it works well
over frame relay, ptp T1 and wireless.
----- Original Message -----
Sent:
Tuesday, August 12, 2003 1:25 PM
Subject: Re:
[smartBridges] Customer Service - Feedback and
Suggestion
John,
I'm currently
using Vonage at home and it sucks. The plan was to test it out
before offering it to my customers, but my wife hates it, I hate it, and
people who call us many times get an annoying "party is not receiving
calls at this time" message. We're located in NY and Vonage's
servers are in NJ, so the distance is not the problem. I'm not
convinced yet that VOIP is mature enough for general use. I'd
really not want to have SB use this because if anyone manages to get
through, the quality would be poor. (Think of cell phones when
they break up. Very clear otherwise but gaps in between sentences.
That's what it sounds like at least for us.)
I'd recommend
against it. Sorry!
Sevak
On Tue, 2003-08-12 at
11:37, John Hokenson wrote:
With
IP based phone systems such as VOnage and the like, it would cost little
to have US phone numbers ringing in Singapore. John
H
-----
Original Message ----- From: Sevak
Avakians To: [EMAIL PROTECTED] Sent: Tuesday, August 12, 2003
7:09 AM Subject: Re:
[smartBridges] Customer Service - Feedback and Suggestion
Hi
Alex,
I think you guys are doing an excellent job with
support. One drawback from the email support, however, is that it
takes a day to get an answer back -and usually that's a question about
the network, etc. So it seems to take a few email exchanges back
and forth before an answer is given.
Phone support would be
great! But I realize it would be impractible since you're in
Singapore (right?). I hate filling out forms, and I'm sure almost
everyone else on this list hates it too, so I guess forms are out.
Perhaps a "Help" program which runs through the gamut of problems and
possible fixes similar to, say, Microsoft's help pages on the OS?
This way, we work through the minor stuff ourselves, and when we hit a
brick wall, you guys don't need to ask us if we've checked the basic
stuff first? It should save a few days, I think.
Just an
idea. Perhaps someone else can think of a better way to save a few
days in back-and-forth emails?
Sevak diDi Wireless
Communities, Inc.
On Mon, 2003-08-11 at 15:22, sB Tech Support
wrote:
Thank
you for the strong support all this while, I hope we, the Support Team
have been providing you with prompt response, timeliness of problem
resolution and effectiveness of solution and information. To help ensure
that you are being provided the service and support you require, we
would like to hear from you how we can help you
better.
This
is in an effort to improve and enhance our customer service support,
Please feel free to make any suggestion with respect to mode of support
(Email, phone, chat, etc), techniques and quality of
services.
Your
feedback is greatly appreciated and provides us the opportunity to
improve our services. Thank you.
Alex
sB
Tech Support
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