You should sell all returned units as refurbished. Selling them as new is alittle missleading imho. If you take a loss (most companies do on returned products... well thats part of business) I personally expect a shiny new product when ordering something new. Not something that has been around the block already.
My 2 cents, Jerry ----- Original Message ----- From: "Nish Park" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, August 08, 2003 11:01 AM Subject: RE: [smartBridges] getting possible used items from ELECTROCOMM AGAIN!!! > We do not sell refurbished units. They are used only to provide the RMA > exchange. > > Nish > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Sam > Sent: Friday, August 08, 2003 11:58 PM > To: '[EMAIL PROTECTED]' > Subject: Re: [smartBridges] getting possible used items from ELECTROCOMM > AGAIN!!! > > This brings up a good question: If Smartbidges ships > refurbished/repaired > units back to E-Comm or other distributors, will they cost the same as a > new unit? Can we as customers request to not get a refub unit, and > instead > be guaranteed a new one? > > If refurbished/repaired (used) parts are being sold, they should be sold > at a discount, we should be made aware (in advance) that we are getting > used parts, and we should have the option to request to not be sold > these > units. > > I am RMA'ing three Teletronics ez-bridges this morning because it was > obvious they shipped me used units, but charged me the price for new > units. I don't know about the rest of you but I don't want to take the > chance of giving my customers something that is broken - "fixed" or > otherwise. > > sam > > On Fri, 8 Aug 2003, Blazen Wireless > wrote: > > Okay this is the 2nd time I have ordered equipment and appears 3 ABO's > > that I received yesterday one has the corners of the sticker pulled up > > and its obvious it was tampered with?? Is this a used unit that was > bad > > and sent in for repair and shipped back out to me again! I looked at > the > > stock I got from the previous week and low and behold I found yet > > another one that it appears the whole sticker was off and its all > > bubbled up and corner is undone like it was lifted off as well.. > > > > I hope these work because I need them BAD! > > > > Can someone from Ecomm and Smartbridges get together to find out what > > the heck is going on over there I don't want to be out in the field > > looking like an idiot again with used units with problems.. > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
