Sounds like a dead end!!! You may try using a better type of radio, like a tranzeo or telectronics, they have been working better for us lately, than the AB's. Next, get them a push up poll, don't let them put the antenna in and out daily, you will have MORE visits than just 3 days. Otherwise, I would say it is a lost cause. If you have already put in 3 days, I would cut my losses. I know this is negative, but DANG!!! 3days?!?!? I suppose if this is the only install you have going on, that might be okay, but I sure would drop it. We drop ours if we get there for the sight survey and it don't get a good signal from a 30' push up poll, no install is worth the reputation of your company, today, or 2 weeks down the road when you don't have the man power to go out and re-adjust their tripod!!!
Scott -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester Sent: Monday, August 18, 2003 6:41 PM To: [EMAIL PROTECTED] Subject: [smartBridges] how would you handle this situation? OK, guys, I need your help. I thought I could figure this one out, but I am out of ideas. We have been working on a customer install for over a week now with no success. I apologize if this is a long post, but I want to give you the correct info. The customer is a real estate office about 2 miles south of our water tower. They want our most expensive business package and are not quibbling over money for equipment or the install fee. We went there last Monday and discovered a huge tree directly in our LOS. No way to go over it without a tower, this tree is at least 60' tall. One story building on a main hwy. The only way to get LOS is to go out next to the highway where we can see around the tree. Problem then is that we are in the highway right of way. The customer asked if we could mount their antenna on a moveable tripod and they would put it out by the road each morning and bring it into their carport each night. As crazy as it sounded, we agreed. Then we started trying to get them hooked up. Discovered they had the Blaster worm, cleaned and removed it. Tried a D-Link 520+ PCI card with an 18dbi Maxrad panel antenna and got a good signal. We were able to associate once. But when we tried to get on the Internet, their computer wouldn't resolve any DNS names. We worked on that problem off and on for three days before I discovered that the TCP/IP stack was corrupted. I downloaded FixXPWinsock utility and fixed that. Then their computer kept locking up. So I uninstalled the D-Link and it stopped locking up. So I gave them an airBridge Indoor, but have not been able to associate with the access point. Tried a bigger antenna, a 24dbi grid. Could get good signal strength, but could not associate. Each time I switch them back over to their dial up account so they can work until we get back up there, the TCP/IP stack gets corrupted. I have fixed it at least a dozen times. This is costing me a fortune in man hours and we are getting nowhere. The customer really, really wants this service and they want to help promote our business - setup a display in their office with our flyers and brochures, putting our stuff in their welcome baskets for new residents, etc. But they are losing faith in us and I am starting to wonder if we should just tell them we can't do it. At this point my options are to reformat their computer to fix the flakiness and corrupted winsock, and then hope it will associate and work right, or just tell them we can't hook them up. If any of you have any ideas, please let me know. I really want this customer, but I don't know what else to try. I know this was long, and I left out a lot of things we have tried to do, but I really need help here. Thank you in advance for your help, Gloria The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
