RE: [smartBridges] [good and bad] New aPPo from Singapore

[sB Tech Support]

Title: Message

Gloria,   Would appreciate you can let me know the frequency or interval for me to see the problem. For the new radio, do you still need to ping? The answer should be NO, right?   Alex sB Tech Support [EMAIL PROTECTED]   -----Original Message----- From: Gloria Vester [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 02, 2003 8:11 PM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore   I think in my case I can conclusively say it was a radio issue.  I had four radios on the water tower, all installed at the same time the same way, sharing the same UPS, etc.,  one of them hasn't failed once, the other three all went down at least once a day - Ethernet port died and the unit locked up solid.  Replaced one of them with a new unit from distributor and it had the same problem.  Replaced the POE's and power supplies, same thing.  Got new radios from Singapore and put them up Friday night and they haven't gone down once.  So I think that pretty well proves it was the radios.  I am sending all four of them back to Singapore today so they can figure out what is wrong with them.   Gloria   ----- Original Message ----- From: Tom Haynes To: [EMAIL PROTECTED] Sent: Monday, September 01, 2003 11:59 PM Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   Set up a constant ping (windows = ping -t xxx.xxx.xxx.xxx). Most down radios will come back up after several minutes of pings. Keep pininging and the rasios should stay up. If they do go down, the should comeback up in a few minutes. This is only a workaround to some other problem, wether it is an install issue or a radio issue is not yet knows. SB says install issue in most cases and installers say radio issue. In either cas SB will normally approve a an RMA if you feel it is a radio issue.   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Good Sent: Monday, September 01, 2003 11:25 PM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore Gloria,          I have been gone for a while and have not read the 1000 of messages I have.. Tell me about the pinging of the units (a history) I have a few units that keep going down and would love to hear this “pinging” session would help out for now.   Thanks, Steve   -----Original Message----- From: Tom Haynes [mailto:[EMAIL PROTECTED] Sent: Saturday, September 27, 2003 11:20 AM To: [EMAIL PROTECTED] Subject: RE: [smartBridges] [good and bad] New aPPo from Singapore   After a few weeks of constant pinging, I stopped and the link has never gone down again. I don't even worry about it during a thunderstorm anymore :-)   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gloria Vester Sent: Wednesday, August 27, 2003 8:52 AM To: [EMAIL PROTECTED] Subject: Re: [smartBridges] [good and bad] New aPPo from Singapore Sully, Thanks for the info - appreciate you keeping us informed.  A lot of us are getting some of these new units and are also holding our breath hoping they solve the problems.  Of course, we are all hoping that we will one day be able to breath again and not have to baby-sit our APPOs and keep checking their status with fear in our hearts that something is going to be down.  I am still pinging the hell out of mine to keep them alive until the new ones get here and am in constant fear that something might happen to the machine running the ping and I will lose one again.  The last thing I do each night before I go to sleep is check to make sure the ping is still running and they are all up, and it is the first thing I check when I wake up.  It sure would be nice to go to sleep one night not worrying that all the APPOs are going to be down when I get up.  Best of luck to you - I sure hope for your sake, and all our sake's, that these new ones work the way they are supposed to.   Thanks, Gloria   ----- Original Message ----- From: The Wirefree Network To: [EMAIL PROTECTED] Sent: Wednesday, August 27, 2003 8:33 AM Subject: [smartBridges] [good and bad] New aPPo from Singapore   Well…I have some good and bad news about my new “gold sticker” aPPo units.   BAD NEWS As you can see by the attached (small) pic…the RSSI at several clients has been steadily going down hill since replacing the unit at 1400 yesterday.  Believe me, I could paste about 15 clients that had 100% RSSI and since 1400 have steadily been going down hill.   GOOD NEWS The unit is working…and has not (yet) crapped out like the others did with bad chips.   BAD NEWS With the steadily decreasing RSSI…I don’t know how long anyone will hold up.   GOOD NEWS There are some differences between this aPPo install and the last.  I used a different antenna (same brand and rating—but different), and a different (yet shorter) pigtail between the antenna and the radio.  So…this could point to the antenna and pigtail…not the radio.   BAD NEWS Maybe I’m wrong here…but if the new pigtail and antenna were flaky, I would imagine that it would be a sudden affect on the RSSI of my clients, not steadily falling??!?!   So….bottomline is….I am now holding my breath.   More to come.   Sully   -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of The Wirefree Network Sent: Tuesday, August 26, 2003 2:43 PM To: [EMAIL PROTECTED] Subject: [smartBridges] New aPPo from Singapore   Well..I burned in my settings for my head-end with simpleDeploy last night…I then added the MAC list.  No problems at all…took 30 seconds.   I just jumped up on the roof and swapped out my crappy aPPo in about 15 minutes.  ALL MY USERS CAME BACK ONLINE INSTANTLY AND HAVE NOT YET DROPPED OFF!!  Woohoo!!  Maybe I shouldn’t yell so loud…it has only been 20 minutes so far.  But…my 2 previous bad ones crapped out in less than 10 minutes.   Exception to the above being: the users with bad airBridge units have not come back online yet, but they were already down.  My sub-contractor is going to be swapping out 10 units tonight.   Oh…one more thing to add to the new aPPo’s….the two metal brackets that are connected to the aPPo are now powder coated to match the aPPo box.  In other words, they are no longer shiny stainless steel.  Just one more way for you to identify new from old.   Will keep you posted!!   Sully   P.S.  I am feeling good about this!!  Next week may be a busy week if these new units hold up!!!!!       -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Chris Chance Sent: Tuesday, August 26, 2003 12:14 PM To: '[EMAIL PROTECTED]' Subject: RE: [smartBridges] Received New Units today from Singapore   Wow this sounds VERY positive but .... I get the feeling im not gonna get these nice pimp units from ecomm am I cause I ordered 2 days ago im gonna get stickered ones aren't I L "Please update with cd" L   From: The Wirefree Network [mailto:[EMAIL PROTECTED] Sent: Tuesday, August 26, 2003 1:51 AM To: [EMAIL PROTECTED]   I am sitting here burning in new settings for 18 airBridge units and 2 aPPos, to be R&R'd tomorrow. I just wanted to pass on a couple quick observations that I had noticed with this DIRECT SHIPMENT from SINGAPORE. 1.       Little RJ-45 cable protector has been softened up and no longer takes a pair of vice-grips to disconnect it from the NIC (could still be a bit thinner though) 2.       They have now included, in the aPPo box, 2-types of COAX sealant for the RF connector. 3.       The boxes themselves have GOLD stickers on it and so does the units. (looks like they were triple checked) Anyway...looks like sB really is listening to even the seemingly not so significant suggestions from the forum. Sully