Thanks Sam. I have removed that User Data folder several times without joy. I've not installed Outlook but have used the MS Database Utility to do rebuilds. It says it has succeeded but no change :-(
All the best, Jason On 1 Jul 2012, at 23:19, Sam - MacAmbulance wrote: > Try removing the Microsoft User Data folder in the Documents folder, that's > where the library is kept. You'll lose any emails set up in outlook though. > > Just to check have you tried opening outlook holding down alt? That will > allow you to rebuild the office database. > > Regards > > Sam > > -- > MacAmbulance > Sam Mullen > 07747778022 > [email protected] > > On 1 Jul 2012, at 22:28, Jason Kitcat <[email protected]> wrote: > >> Hi there >> >> I just moved, using Migration Assistant, my wife from an old to a new >> MacBook Air. It had Office 2008 on it, so I installed 2011 however the Setup >> Assistant kept crashing. So I started Word direct and I got a "problem with >> the Office database" message - screenshot attached. >> >> I tried rebuilding without success. I upgraded to SP2 and then the rebuild >> appeared to work but still the error message shows up. I deleted everything >> from the Office support folders in Documents plus the Microsoft preferences >> and plist files from ~/Library/Application Support - still no joy. >> >> Symptoms are this error message with Word starting up, no personal >> information (e.g. name or initials) are remembered and the AutoUpdate fails >> saying there's a problem with the servers - when it works fine on other >> machines. >> >> Any ideas on how to kick Office back into shape? >> >> Thanks, >> Jason >> >> [see attached file: Screen Shot 2012-07-01 at 21.00.37.png] >> -- >> Cllr Jason Kitcat >> >> Leader of Brighton & Hove City Council >> Green City Councillor, Regency Ward >> >> http://twitter.com/jasonkitcat >> http://www.jasonkitcat.com >> + 44 (0) 7956 886 508 >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To post to this group, send an email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/smug?hl=en-GB. >> <Screen Shot 2012-07-01 at 21.00.37.png> > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
