I'd turn the phone off an on again a few times, that usually sorts it.

Regards

Sam

                
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development

Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.co.uk
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On 3 Aug 2013, at 20:45, Nigel Proctor <[email protected]> wrote:

> Thanks Sam. It's strange but  I have often found that the 'forget network' 
> dialogue box doesn't always appear and that's what's happening now...
> 
> Nigel
> 
> Nigel Proctor
> H T White & Co Ltd
> [email protected]
> 07792000619
> ....sent from iPhone
> 
> 
> On 3 Aug 2013, at 20:08, Sam - MacAmbulance <[email protected]> wrote:
> 
>> Hi Nigel
>> 
>> On the iPhone go to home > settings > wifi > tap the blue arrow to the right 
>> of the network name then tap on 'forget network'.
>> 
>> Once that's done, reboot both the iPhone and BT router a few times, perhaps 
>> leave the BT router off for a few minutes to test.
>> 
>> See if that enables the iPhone to rejoin the network.
>> 
>> Regards
>> 
>> Sam
>> 
>>              
>> MacAmbulance Ltd.
>> Providing Affordable Mac/PC Support and Web Development
>> 
>> Sam Mullen
>> +44 (0)7747778022
>> [email protected]
>> www.macambulance.co.uk
>> MacAmbulance Ltd. is a registered company in England & Wales, registration 
>> number 8466597
>> This email is intended solely for the addressed recipients and may contain 
>> privileged or confidential information. If you have received this email in 
>> error please notify the sender and delete the email immediately.
>> 
>> On 3 Aug 2013, at 19:44, Nigel Proctor <[email protected]> wrote:
>> 
>>> Cheeky.... Yes
>>> 
>>> Nigel
>>> 
>>> Nigel Proctor
>>> H T White & Co Ltd
>>> [email protected]
>>> 07792000619
>>> ....sent from iPhone
>>> 
>>> 
>>> On 3 Aug 2013, at 19:44, Phil Ward <[email protected]> wrote:
>>> 
>>>> Nigel
>>>> 
>>>> Have you tried switching the phone off and on?
>>>> 
>>>> P
>>>> 
>>>> On 3 Aug 2013, at 19:39, nigel proctor wrote:
>>>> 
>>>>> My daughter has just returned from holiday and now cannot join our BT Hub 
>>>>> wirelessly.
>>>>> 
>>>>> When the hub is selected the iPhone 4S asks for the password but when 
>>>>> entered message is "unable to join network"
>>>>> 
>>>>> I tried a hard reset, turning WiFi of and back on etc but to no avail..
>>>>> 
>>>>> Running latest version of software.
>>>>> 
>>>>> Any clues please?
>>>>> 
>>>>> 
>>>>> Nigel
>>>>> 
>>>>> nigel proctor
>>>>> [email protected]
>>>>> 07792000619
>>>>> sent from  iPhone
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
>>>>> 
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