Hi Stephen
I’m assuming you’ve rebooted all the networking equipment and the Mac? Try an
SMC reset on the Mac as well, that may help.
Regards
Sam
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen
+44 (0)7747778022
[email protected]
www.macambulance.co.uk
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On 9 Nov 2013, at 17:26, [email protected] wrote:
> Hi all,
>
> I wonder if anyone can stop my partner breaking something!
>
> He has a MacBook Air 13" from 2012 running Mavericks (installed on the day of
> release) with all recent updates applied.
>
> We have an Airport Extreme upstairs and a Network Express downstairs. I added
> my iPad Air to the restricted access list which it uses on Tuesday.
>
> Very recently and certainly this evening, it simply loses the WiFi connection
> on his MB. My iPad, iPod touch both remain connected and useable as does my
> iMac upstairs. At one point my iPad displayed 9 available networks when
> sitting next to his MB which found a big fat 0. Then the networks will
> reappear, he selects ours and it connects. About a minute later, sometimes
> more, it just loses it again and the WiFi indicator on his menubar is greyed
> out again.
>
> I've run Wireless Diagnostics and left it running and he said that it
> reported a lost connection but he didn't think it said more. I have a 2.3 MB
> Diagnostic Zip file from running the tests which I'm happy to send if anyone
> can make sense of it.
>
> Any help would be very much appreciated before the shouting gets too loud!
>
> Thanks very much.
>
> Stephen
>
>
> "The joy is in the journey. Life is fragile, tomorrow isn't guaranteed so
> give today your all." ~ Steve Jobs
>
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