The port has had a thorough investigation and I’m sure there’s no dust etc in 
there.
Thanks for the suggestion.
Nick

> On 3 Sep 2017, at 18:42, John Patrick <[email protected]> wrote:
> 
> pin or tooth pic or tweezers, see if their is any fluf/dust in the charging 
> socket.
> 
> my ipad stopped charging a few months ago, i got a pin and remove dust and it 
> changed no problem after that.
> 
> but it might be the device not holding a charge anymore, as my iphone goes 
> 100-75-50-0.
> 
> John
> 
> 
> 
> On 3 September 2017 at 18:13, <[email protected] 
> <mailto:[email protected]>> wrote:
> Thanks for replying Sam.
> I have two other cables (neither of which I can be sure are genuine Apple 
> ones) and only the one plug (again not sure if it"s genuine).
> All the cables combined with the plug produce the same result. 
> Looking on the internet iPads do seem to suffer from charging problems, some 
> of which can be disfigured connectors in the charging port and the charging 
> chip itself can be faulty.
> I"m thinking I need to take it back and if they can show me it charging 
> properly I presume the fault lies with my cables and or plug.
> Nick
> 
>> On 3 Sep 2017, at 17:46, Sam - MacAmbulance <[email protected] 
>> <mailto:[email protected]>> wrote:
>> 
>> Do you have another charger to test it with?
>> 
>> Sam
>> 
>> MacAmbulance Ltd.
>> Providing Affordable Mac/PC Support and Web Development
>> 
>> Sam Mullen
>> +44 (0)7747778022 <tel://+447747778022>
>> [email protected] <mailto:[email protected]>
>> www.macambulance.co.uk <https://www.macambulance.co.uk/>
>> MacAmbulance Ltd. is a registered company in England & Wales, registration 
>> number 8466597
>> 
>> This email is intended solely for the addressed recipients and may contain 
>> privileged or confidential information.
>> If you have received this email in error please notify the sender and delete 
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>> 
>> 
>>> On 3 Sep 2017, at 14:14, [email protected] <mailto:[email protected]> 
>>> wrote:
>>> 
>>> Hi,
>>> I bought an iPad mini 3 (secondhand in a chain high street chain shop =
>>> yesterday. Was told it comes with a 12 month guarantee.
>>> It had 15% charge when I got home.
>>> I have had great difficulty in getting it to charge.
>>> I have had it showing the charge symbol (like a lightning bolt) for =
>>> shortish periods of time but more often than not (and continuously now) =
>>> it shows NO CHARGE. Although it does seem to charge very very slowly.
>>> I have looked in the charging port and cleaned in there.=20
>>> I have cleaned the contacts on the cable supplied.
>>> 
>>> Just possible cable is not an Apple one. Also plug may not be a genuine =
>>> Apple one (although works with my iPhone).
>>> I have tried a hard reset (hold down on/off and home buttons down.
>>> 
>>> Anything else I should try before I go back to the shop tomorrow?
>>> Thanks in advance.
>>> Nick
>>> 
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