Hello Sam, I thought you might like to know the solution to this problem. It turns out to be some sort of fault with the mouse's usb receiver. Unplugging and plugging back in unfreezes the computer. Thanks for your help!
Best, Jonathan. *:-.,_,.-:*'``'*:-.,_,.-:*'``'*:-.,_,.-:**:-.,_,.-:*'``'*:-.,_,.-:* > From: Sam - MacAmbulance <[email protected]> > Reply-To: <[email protected]> > Date: Wed, 26 Sep 2018 13:22:27 +0100 > To: <[email protected]> > Subject: Re: [sussex_mug] System problem > > First thing to try would be a safe boot, reboot holding shift until you see > the apple logo, let it boot up then do a normal restart straight away. > > Next try a PRAM and SMC reset. For PRAM, boot up holding alt+cmd+P+R and let > go when you hear the startup chime a second time. For the SMC reset, shut down > and pull the power cable out for 30 seconds. > > Next, try a different mouse maybe? > > Lastly, try reinstalling the OS: reboot holding down cmd+R on the keyboard, > let go when you see the Apple logo and progress bar. Select to reinstall a > copy of macOS. It won¹t remove any files, just replace any system files. > > Regards > > Sam > > MacAmbulance Ltd. > Providing Affordable Mac/PC Support and Web Development > > Sam Mullen > +44 (0)7747778022 <tel://+447747778022> > [email protected] <mailto:[email protected]> > www.macambulance.co.uk <https://www.macambulance.co.uk/> > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. > If you have received this email in error please notify the sender and delete > the email immediately. > > >> On 26 Sep 2018, at 13:03, 'Jonnythan' via Sussex Mac User Group >> <[email protected]> wrote: >> >> Hello everybody, >> >> I'm running OS X 10.11.6 on a mid-2010 Mac Pro. >> >> Over the last few weeks I've been getting occasional sort-of freezes, where >> the mouse can select menu items, but they don't highlight as you mouse down >> the menu. A restart is necessary to return to normal. If I ignore the >> problem, eventually something else goes wrong that forces me to restart, >> e.g. dragging an item in InDesign and the item won't release. >> >> This sometimes happens 3 times in a day, then it won't happen again for a >> week. >> >> Does anybody have any ideas as to what might be causing this? I've attached >> a screenshot of what Console reads - the latest event was at 11.56ish. >> >> Thanks for any help. >> >> >> Best, >> >> Jonathan. >> >> >> *:-.,_,.-:*'``'*:-.,_,.-:*'``'*:-.,_,.-:**:-.,_,.-:*'``'*:-.,_,.-:* >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To post to this group, send an email to [email protected]. >> Visit this group at https://groups.google.com/group/smug. >> For more options, visit https://groups.google.com/d/optout. >> <Screen Shot 2018-09-26 at 12.01.05.png> > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at https://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at https://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
