Good morning Smuggers A young person in our village has a problem with her MacBook Air – she states “it’s not working”.
I asked her details of the OS etc but she doesn't know them. She posted the two (attached) screen shots. I suggested she started it in Safe Mode and sent her the following info, I’d copied from the Mac site: Safe mode can help you to determine whether an issue is caused by software that loads as your Mac starts up. Safe mode prevents your Mac from loading certain software as it starts up, including login items, system extensions not required by macOS, and fonts not installed by macOS. It also does a basic check of your startup disk, similar to using First Aid in Disk Utility. And it deletes some system caches, including font caches and the kernel cache, which are automatically created again as needed. Safe mode is particularly useful when you're trying to resolve an issue that doesn't seem to be associated with using any particular app. As always, keeping your software up to date is the first step toward resolving any software issue. (From the Mac site) Does anyone have any further suggestions? Regards and thanks Derek -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/1744A68E-9E21-4726-A018-EF36B7543D86%40cross1.co.uk.
