Thanks sam, I’ll have access to it in a week or two so will try that and contact you if I have problems. I hope all is well with you Andy
On Friday, 16 October 2020 at 16:44:53 UTC+2 Sam - MacAmbulance wrote: > Restart holding cmd+alt+R to go into Internet Recovery > use Disk Utility > to erase Macintosh HD > quit disk Utility then select to reinstall a new > copy of macOS > > That’ll reset it fully to factory defaults > *_* > > Regards > Sam Mullen > > +44 (0)7747778022 <//+447747778022> > [email protected] > www.macambulance.com > [image: MacAmbulance] MacAmbulance Ltd. Providing Affordable Mac/PC > Support and Web Development > > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. > > If you have received this email in error please notify the sender and > delete the email immediately. > > On 16 Oct 2020, at 10:31, 'ARMS' via Sussex Mac User Group < > [email protected]> wrote: > > Hi, > My partner has an iMac which she hardly uses, however we tried to log into > it the other day and it does not respond to any password we have. How can > we reset it with new login information. > There is nothing of value on the computer so it could be restarted from > scratch, but I don't know how to do that. > > Thanks Andy > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/092f1c87-c898-4df4-851b-78fe8420a2a1n%40googlegroups.com > > <https://groups.google.com/d/msgid/smug/092f1c87-c898-4df4-851b-78fe8420a2a1n%40googlegroups.com?utm_medium=email&utm_source=footer> > . > > > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/85581f50-67f0-4247-a75e-536893af78b9n%40googlegroups.com.
