Hi Sam, That just deleted a fingerprint!
Apple has a page here: https://support.apple.com/en-us/HT212225 <https://support.apple.com/en-us/HT212225> I got to step 7 and it worked. Had to wait a while for it to Connect again after switching it on even thought it was connected by cable. I disconnected the cable, put the iMac to sleep, touched a key and had the TouchID option available and it all worked fine. 😄 I was thinking earlier, before getting it sorted, that if it was faulty and happened to be returned, it would be the first Apple product I’ve ever owned where there was something wrong with the hardware that required attention (excluding the disk that failed in my iMac with the half-dome base back in 2003). Cheers and here’s hoping that everyone has a healthy and considerably better 2022. Stephen "We are Costa of Borg. We will add your vibrancy and distinctiveness to our own. Your town and your customers will service us. Resistance is futile." > On 28 Dec 2021, at 21:07, Sam - MacAmbulance <[email protected]> wrote: > > Try removing the fingerprint, then the add fingerprint option might be > enabled. If that doesn’t work, call Apple Support as the keyboard might be > faulty. > _ > Regards > Sam Mullen > > +44 (0)7747778022 <tel://+447747778022> > [email protected] <mailto:[email protected]> > www.macambulance.com <http://www.macambulance.com/> > > MacAmbulance Ltd. > Providing Affordable Mac/PC Support and Web Development > > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. > > If you have received this email in error please notify the sender and delete > the email immediately. > > >> On 28 Dec 2021, at 15:54, 'Stephen Watson' via Sussex Mac User Group >> <[email protected] <mailto:[email protected]>> wrote: >> >> I’ve not tried that Sam as the Add Fingerprint option is greyed out too! >> Only the remove option seems to work. FYI, it’s the same behaviour on my >> Admin login as well. >> >> Stephen >> >> You meet your destiny on the road you take to avoid it. ~ Carl Jung >> >>> On 28 Dec 2021, at 14:21, Sam - MacAmbulance <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Can you remove the fingerprint then re-add? >>> >>> _ >>> Regards >>> Sam Mullen >>> >>> +44 (0)7747778022 <tel://+447747778022> >>> [email protected] <mailto:[email protected]> >>> www.macambulance.com <http://www.macambulance.com/> >>> >>> MacAmbulance Ltd. >>> Providing Affordable Mac/PC Support and Web Development >>> >>> MacAmbulance Ltd. is a registered company in England & Wales, registration >>> number 8466597 >>> >>> This email is intended solely for the addressed recipients and may contain >>> privileged or confidential information. >>> >>> If you have received this email in error please notify the sender and >>> delete the email immediately. >>> >>> >>> >>> On 27 Dec 2021, at 14:46, itsagroup via Sussex Mac User Group >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> Hi y’all, >>> >>> All good wishes of the season to one and all 😄 >>> >>> Any idea why the TouchID on my Magic Keyboard is no longer available? All >>> options are ticked in System Preferences but every option (except Remove >>> Fingerprint) is greyed out. >>> >>> I restarted the iMac with the keyboard attached by cable and the options >>> were all black again. I locked the screen, no TouchID option for unlock >>> available so typed my password and all settings greyed out again! I’ve run >>> Apple Diagnostics which reports ADP000 for All fine. The battery went flat >>> a while ago in the trackpad but not the keyboard as I recall, they are both >>> now 100% but I did switch them both off to save wasting battery. They work >>> fine - apart from TouchID. >>> >>> Any ideas, otherwise it’s Apple support I suppose? >>> >>> Regards, >>> >>> Stephen >>> >>> "Man is the only animal that blushes - or needs to." ~ Mark Twain >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected] >>> <mailto:[email protected]>. >>> To view this discussion on the web, visit >>> https://groups.google.com/d/msgid/smug/25A1B863-F1C4-4417-9527-9EBACFF7E5FB%40icloud.com >>> >>> <https://groups.google.com/d/msgid/smug/25A1B863-F1C4-4417-9527-9EBACFF7E5FB%40icloud.com>. >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Sussex Mac User Group" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected] >>> <mailto:[email protected]>. >>> To view this discussion on the web, visit >>> https://groups.google.com/d/msgid/smug/C6D46F43-2FC0-4044-8C31-FD1EE31FF901%40macambulance.com >>> >>> <https://groups.google.com/d/msgid/smug/C6D46F43-2FC0-4044-8C31-FD1EE31FF901%40macambulance.com?utm_medium=email&utm_source=footer>. >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/2589984F-FAFE-464C-81BA-63F2E1983945%40icloud.com >> >> <https://groups.google.com/d/msgid/smug/2589984F-FAFE-464C-81BA-63F2E1983945%40icloud.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/DA5AB58D-BE46-466F-A2D5-7AAC9F9C90CC%40macambulance.com > > <https://groups.google.com/d/msgid/smug/DA5AB58D-BE46-466F-A2D5-7AAC9F9C90CC%40macambulance.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/8873C739-D32E-4EED-AFFB-ED53AEFF4220%40icloud.com.
