The licence for 2004 would only ever work with 2004, it wouldn’t activate 2008, 2011, 2016 or 2019, so I think most likely you’ve acquired a copy of office from somewhere, it’s a puzzle! _ Regards Sam Mullen
+44 (0)7747778022 <tel://+447747778022> [email protected] <mailto:[email protected]> www.macambulance.com <http://www.macambulance.com/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 6 Sep 2022, at 16:52, 'Steve Davies' via Sussex Mac User Group > <[email protected]> wrote: > > To be honest, I do not recall, I THINK I just kept updating the paid for > version as and when. > Looks like I may have to start over and spend a couple of quid. > > Thanks as ever for your input. > > Steve. > > > > On 6 Sep 2022, at 16:48, Sam - MacAmbulance <[email protected] > <mailto:[email protected]>> wrote: > > how did you install Office 16.16 on your previous Mac? That would suggest you > had a license from somewhere > _ > Regards > Sam Mullen > > +44 (0)7747778022 <tel://+447747778022> > [email protected] <mailto:[email protected]> > www.macambulance.com <http://www.macambulance.com/> > > MacAmbulance Ltd. > Providing Affordable Mac/PC Support and Web Development > > MacAmbulance Ltd. is a registered company in England & Wales, registration > number 8466597 > > This email is intended solely for the addressed recipients and may contain > privileged or confidential information. > > If you have received this email in error please notify the sender and delete > the email immediately. > > >> On 6 Sep 2022, at 16:44, 'Steve Davies' via Sussex Mac User Group >> <[email protected] <mailto:[email protected]>> wrote: >> >> This time with screenshots, sorry. >> >> >> >> Begin forwarded message: >> >> From: "'Steve Davies' via Sussex Mac User Group" <[email protected] >> <mailto:[email protected]>> >> Subject: Re: [sussex_mug] Office For Mac no longer working >> Date: 6 September 2022 at 16:43:35 BST >> To: MUG Sussex <[email protected] <mailto:[email protected]>> >> Reply-To: [email protected] <mailto:[email protected]> >> >> Hi Sam, >> >> Tried that and I’m afraid it made no difference. >> >> I got a password reset code from Microsoft, reset the password logged in and >> it took me to an Office 365 page that says no subscription found (I did once >> go to the web version of Office 365 but never took out a subscription.) >> See screenshot 1 >> >> I clicked on “Use Another Account” and it asks me to activate Office 365, >> (Not what I want or need.) >> See screenshot 2 >> >> It does not seem to be able to find / Recognise the fact that I own "Office >> For Mac, Student Edition” >> I purchased this in 2004 from the Apple store, and while I no longer have >> the installation disk, (I doubt it would run on a modern Mac anyway.) I do >> have the CD case with the Product Activation Key. >> >> If I click on one of my Word Docs, I can see the software version number and >> the comment that it is “Not Activated” see screenshot 3. >> >> Is there a way to get to a page that will let me re-enter the Product key? >> >> Thanks again, >> >> Steve. >> >> >> >> >> On 6 Sep 2022, at 14:28, Sam - MacAmbulance <[email protected] >> <mailto:[email protected]>> wrote: >> >> No need to worry, download the installer on that page & run then open any >> Office app and it should ask to re-activate >> _ >> Regards >> Sam Mullen >> >> +44 (0)7747778022 <tel://+447747778022> >> [email protected] <mailto:[email protected]> >> www.macambulance.com <http://www.macambulance.com/> >> >> MacAmbulance Ltd. >> Providing Affordable Mac/PC Support and Web Development >> >> MacAmbulance Ltd. is a registered company in England & Wales, registration >> number 8466597 >> >> This email is intended solely for the addressed recipients and may contain >> privileged or confidential information. >> >> If you have received this email in error please notify the sender and delete >> the email immediately. >> >> >>> On 6 Sep 2022, at 14:24, 'Steve Davies' via Sussex Mac User Group >>> <[email protected] <mailto:[email protected]>> wrote: >>> >>> Thanks Sam, >>> >>> Looks Scary, I will read and have a go. >>> Fingers crossed, >>> Steve. >>> >>> On 6 Sep 2022, at 14:10, Sam - MacAmbulance <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Try this installer : >>> https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193 >>> >>> <https://support.microsoft.com/en-us/office/how-to-remove-office-license-files-on-a-mac-b032c0f6-a431-4dad-83a9-6b727c03b193> >>> >>> It’ll remove the installed office license so you can re-activate >>> _ >>> Regards >>> Sam Mullen >>> >>> +44 (0)7747778022 <tel://+447747778022> >>> [email protected] <mailto:[email protected]> >>> www.macambulance.com <http://www.macambulance.com/> >>> >>> MacAmbulance Ltd. >>> Providing Affordable Mac/PC Support and Web Development >>> >>> MacAmbulance Ltd. is a registered company in England & Wales, registration >>> number 8466597 >>> >>> This email is intended solely for the addressed recipients and may contain >>> privileged or confidential information. >>> >>> If you have received this email in error please notify the sender and >>> delete the email immediately. >>> >>> >>>> On 6 Sep 2022, at 13:15, 'Steve Davies' via Sussex Mac User Group >>>> <[email protected] <mailto:[email protected]>> wrote: >>>> >>>> Hi Smuggers, >>>> >>>> I finally moved from my old iMac to a new MacBook Pro, everything is >>>> working except for the Microsoft office suite, I van access and open my >>>> files but am unable to make changes, the file headers ask me to activate, >>>> which sends me to an Office 365 subscription page. >>>> >>>> Any idea how I get Office For Mac running properly again? >>>> >>>> * I have been on the Microsoft support pages but yjey appear to take one >>>> round in circles. >>>> >>>> Cheers, >>>> >>>> Steve. >>>> >> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/52D9A116-E32F-46A9-8371-B463981B09B5%40btinternet.com >> >> <https://groups.google.com/d/msgid/smug/52D9A116-E32F-46A9-8371-B463981B09B5%40btinternet.com?utm_medium=email&utm_source=footer>. >> <1.jpg><2.jpg><3.jpg> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To view this discussion on the web, visit >> https://groups.google.com/d/msgid/smug/6942BE24-F52A-4671-A4E9-17CF530B95BB%40btinternet.com >> >> <https://groups.google.com/d/msgid/smug/6942BE24-F52A-4671-A4E9-17CF530B95BB%40btinternet.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/1EB6734E-5EA2-4AF7-87F2-AC74A929EB1F%40macambulance.com > > <https://groups.google.com/d/msgid/smug/1EB6734E-5EA2-4AF7-87F2-AC74A929EB1F%40macambulance.com?utm_medium=email&utm_source=footer>. > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/6D8F895A-1FB1-494D-9641-3FEC44EB1B99%40btinternet.com > > <https://groups.google.com/d/msgid/smug/6D8F895A-1FB1-494D-9641-3FEC44EB1B99%40btinternet.com?utm_medium=email&utm_source=footer>. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/904CC1E3-DE18-4B2E-9D62-B394E11F16EE%40macambulance.com.
