Thank you, Sam.  Sorted.  Great relief.  

On 19 Nov 2023, at 14:37, Sam - MacAmbulance <[email protected]> wrote:

Is the printer generally connected via wifi? Have you tried rebooting the printer & wifi router, or pushing the WPA buttons on the printer and router within 2 mins of each other? That should reset the wifi connection.
_

Regards
Sam Mullen

+44 (0)7747778022
[email protected]
www.macambulance.com

MacAmbulance Ltd.

Providing Affordable Mac/PC Support and Web Development

MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597

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On 19 Nov 2023, at 14:27, Virginia Routh <[email protected]> wrote:

Hi Smuggers.  Can you advise me?  My Canon Pixma printer TS5050 has gone AOL - my computer (MacBook Pro) and iPad say it is offline.  It has worked reliably for 3 years.  Nothing has changed.  The connections are the same.  The router is the same.  Does “offline” mean the printer needs to be replaced?  Virginia

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