On Monday, March 7, 2005, 3:13:40 PM, Phillip wrote: PC> I have been running the demo version of sniffer for about a month or so to PC> try it out before we buy it and have a few questions.
PC> 1. Right now all of the spam is going into a directory called spam, since I PC> am getting about 12,000 spams a day being filtered I might as well just PC> have it delete everything and save the disk drive, as there is no way to PC> easily find an email that has been filtered. Is there a way to copy the PC> email into separate directories and subdirectories for each domain/mailbox PC> so that I can go through and look for false positives? I can even create a PC> web site for people to look for their own if this can be done. I have PC> gotten a few complaints about missing mail. Has anyone done this? I know PC> that some of the other spam filters in particular hardware appliances hold PC> the spam in a special spam box so that the clients can look through it and PC> delete it after they find it is actual spam, or have the option of just PC> delete everything. There are a lot of ways to set up a user searchable quarantine area - all of them (that I am aware of) require a bit of technical work. However, in a pinch you might start with what we do on our small test system. All spam goes into a directory. Nightly a script runs to delete any messages that are older than x (in our case one week at the moment). If anyone complains of a missing message then we search the folder with find or grep for any elements that might be in the message the user was expecting. We have very few of these requests, so this is usually easy to do and doesn't take very long. For example we might search the spam folder for any file containing the expected sender's address, or a particular file name, etc... With a bit more work it is possible to write scripts that will catalog messages by recipient and present the list on a web page that the recipient can view after logging in. If they see a message they want (a line item shows From: To: Subject: Date:) then they can click on the message to have it delivered. I hope these ideas are useful. PC> I am using VOPMail 5 on 2000 Server. :-) Thanks! It's good to know you are out there. PC> 2. Not sure how it works once we subscribe, are we able to set our own PC> white/black lists into our filter or do we all get the same filter as PC> everyone else? Is there some sort of user interface panel when we log in to PC> get our new filters or some sort of compiler we run to add in our PC> additional rules? Registered users begin with the "core" rulebase and most never alter that. However, you may request any white or black rules you wish and we will work with you to adjust your registered rulebase. You may also block rules that appear in the core rulebase if they conflict with your policies. Normally this work is carried out as a matter of course through our flase positive handling process. For each false positive we will explain the rules that fired and possible recommend an adjustment. Often we make adjustments to the core rulebase to avoid additional false positives and to solve those that might not have been identified or reported. In the end your registered rulebase can be completely customized (within reason) and even extensive modifications are possible if you wish to contract with us to help with those changes. Larger systems that have special agreements with us and/or more than 10 licenses are given access to our online rulebase system and our RESCU (REmote SCripted Updater) utility so that they can make direct adjustments to their rulebase, with our assistance of course. Hope this helps, _M This E-Mail came from the Message Sniffer mailing list. For information and (un)subscription instructions go to http://www.sortmonster.com/MessageSniffer/Help/Help.html
