> One impacted customer wanted me to put back their original pw back > in. Boss can't learn a new one! Sheesh..
That makes me... cry. Not mail-related: a user of our web app forgot his password today and was having a ridiculously hard time using our password reset form (basic enter-your-e-mail-and-submit, but he kept missing the submit part). He declared it broken and demanded a completely new account. I noted we can't do that without giving him a new username (old accounts stick around, the usual primary key/audit trail restriction) and suggested it would be harder to remember jimpatient2 than jimpatient. He got all kinds of crazy on me. "Fine," I said, "I'll break policy. You have a brand-new account with the same name." And did nothing at all. Then, he said, the reset form started working. Cheers, S. ############################################################# This message is sent to you because you are subscribed to the mailing list <sniffer@sortmonster.com>. This list is for discussing Message Sniffer, Anti-spam, Anti-Malware, and related email topics. For More information see http://www.armresearch.com To unsubscribe, E-mail to: <sniffer-...@sortmonster.com> To switch to the DIGEST mode, E-mail to <sniffer-dig...@sortmonster.com> To switch to the INDEX mode, E-mail to <sniffer-in...@sortmonster.com> Send administrative queries to <sniffer-requ...@sortmonster.com>
