|
Geez Mike, lighten up will ya? Take a pill! How am I
ever going to get another good nights sleep, knowing, that for the rest of
eternity I'll never be able enjoy the rare privilege of buying a sailplane from
you? I just don't know if I can live with that pain!
Let me set the record straight on my terse response
(See Ya!) to Sal's diatribe on why he was leaving the exchange (which I really
seriously doubt by the way). First, I have never, ever purchased anything from
NSP, so I have had neither good nor bad experiences with Sal on which to base a
business opinion. Patrons on this list who have dealt with Sal and NSP in the
past run the gamut of experiences from really good to absolutely horrific,
although we usually are only privy to one individuals unique perception of
the story. On the other hand, I don't seem to ever recall any seriously negative
comments about other vendors who are regulars on the list such as Karlton,
Dieter, Denny, Soaring Junkie, Maple Leaf, Chicago Sky, T&G, Baglady Al,
Oleg, Tom Hoopes, Fred Sage and many others, including individuals such as
yourself. In fact, Karlton does yeoman's duty in handling criticism,
constructive or otherwise, and just gets back to running a very efficient
business, kudos to him!
What I do object to is a businessman whining in public
and constantly making excuses or feeling the need to explain himself or his
actions. If you have a dissatisfied customer, take it off the list, behave
like a reputable professional businessman, exchange emails or make phone calls
and get the problem resolved with the customer, but please don't feel the need
to display a lack of both management and interpersonal skills by whining about
who/what/when/why the customer did this or said that on the exchange, most of us
just don't want/need to hear those rantings. If Sal feels so personally
disturbed by criticism on this list regarding his manner of business ethics and
practices and chooses to see it, not as constructive criticism, but as a direct
affront to him personally, then perhaps leaving the list is exactly what he
should do.
Now, building/rebuilding season is in full bloom, and I
am in need of a good contest ship for the coming year! Since I have a history of
only buying kits/parts/equipment/used planes from reputable individuals/vendors
who regularly post to the exchange, I guess my next ship won't be coming from
NSP. It also looks like Mike S. is probably not going to change his mind
(insert huge sigh here), so who has that next
Addiction/NYX/Graphite/Artemis/Emerald/Sharon/Amethyst/Pike/Tragi/Mantis that
I've just got to have? Tom B, Jim B, Pat M, Randy M, Gordy, Edgar, Dieter,
anybody??? Email me offlist if you prefer. I've got to get busy
soon!
Karl
|
