While in Toledo, I made the foolish decision to send my purchases back to 
myself, rather than trying to explain what the bunch of wires and gizmos was 
doing in my carry-on luggage. Unfortunately, the only place I could find to 
ship it from was the Office Max store, which is an agent for UPS. I paid a 
little over $25 US to have one small box and a Speed 400 pylon kit sent to 
Ottawa. The total weight for the two boxes was less than 6 pounds. It took 
over a month, and a bunch of phone calls, for the two boxes to arrive. I was 
expecting that Canada Customs would insist on collecting an assortment of 
taxes, handling fees, and taxes on handling fees, as that is the usual 
routine. What I didn't expect was for UPS to add over $90 in additional 
'Handling and Brokerage Fees" to the deal, as well as crushing the end of 
the kit box in the process! When I pointed out the damage, the twit behind 
the counter said that the packaging must be inadequate, because it got 
damaged!
I wish I could have a business where I could contract to deliver something 
for an agreed price, take forever to produce it, and then insist on an 
additional payment of 5X the agreed price! Then I could insist that any 
damage must be the clients fault, because if it had been properly packed, I 
wouldn't have been able to break it!

I guess I'll have to find some other carrier next time!

Mike Stoneman


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