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I know this forum is sometimes filled with rantings
about vendors that do not support their customers. That's what this post
is about. So, if you don't like this sort of thing I'd hit delete before
you go any further. But, for those of you that want to know before you
spend your money about vendors that do not support their customers read
on. First I will print the reply that I received from Balsa Products
regarding a purchase of two small electric motors and then I'll fill
in the blanks:
"Ed,
No, we are not interested in figuring
out your problem. I cannot provide you that kind of service and stay
in business. It is just not cost
effective.
Dave"
Now here's the background. I purchased two small gear drive motors
for a small electric model. When they arrived I found that they did not
fit the gear box that they were purchased for. The motor drive gear was
too large. I asked Balsa Products to exchange the motors I purchased from
them for the right one. I offered to send them back along with the gear
box and the burned out motor at my expense and have the replacements sent to me
at my expense.
You decide if this looks like the kind of customer service you would expect
to receive. I've made up my mind.
Ed |
