The issue with Barry is that he has been making lots of promises, with specific delivery dates, on his two hottest products and missing those dates repeatedly to the same customers.Perhaps those of you who know Barry better/longer haven't had the experiences that others are having if you haven't tried to order an Ava or Blaster in the last few months. I pretty sure he is overwelmed with orders for both products and simply can't get enough product to fill the orders in a timely manner. The problem is he's been telling people that "I've got your plane right here and it will go out tomorrow" or something similar instead of , "I've got 100 blaster orders in front of yours and you probably won't get your plane for 3 months". It's the customer's expectations that he sets that are now hurting his reputation with his new customers.
Barry is a very nice guy for sure, but he needs to bite the bullet and either be more accurate in quoting lead times his customers, or let someone else carry the line for Vladamir's products as well... right now, he's in over his head. Lastly, coin collecting is a hobby. For most of us who take time to read RCSE, soaring is much more than a hobby, although somewhat short of life and death. Our passions run high as do our expenditures. There are dozens of one man operations in this business who exercise a level of customer service that would be exemplary by any Fortune 500 standard. Kennedy Composites isn't one of them, at least recently. Clay Hollingsworth --- In [EMAIL PROTECTED], "Jon Stone" <[EMAIL PROTECTED]> wrote: > I wish everyone would back off on Tuan Le's complaints. Are they out of > order for what has happened to him? Not in my book. > > I have personal experience on 2 orders from him, and personally know of 5 > other orders, that were treated similarly. The orders never showed up when > he said, and emails & phones suddenly went silent. > > As a vendor, customer expectations on delivery time are set entirely by > Barry. From my experience he likes to pass on the rosiest of scenarios to > his customers (me included). > > I too, believe Barry is an honest business person, but I wish he would > manage customer expections better. All it takes is a phone call or email > saying > > "Hi there. I promised I'd ship your plane on XX date. Well, YY happened, > and I now expect to ship your plane on ZZ date. Sorry for the delays. Just > want you to be informed on recent events". > > I wish Barry the best in his business, as well as Tuan the best with his > order. > > Regards to all, > > Jon Stone RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
