Ncholas, Yeah, that's kinda been my gripe with the online store. It's really hard to talk to a human who can do anything to help the situation. And you're right, we're putting so much money into this software I'd except better service.
I'll be sure to pass on any names I get. Thanks! George On Thu, Apr 25, 2013 at 12:01 PM, Nicholas Breslow <[email protected] > wrote: > Just wanted to chime in with my experience..**** > > ** ** > > I previously used TekServe in NYC as my reseller but this past year they > decided to discontinue their relationship with Autodesk. I received a > subscription renewal from Autodesk and purchased via the AD online store – > this was last September. When the 2014 products came out I logged into the > subscription center and…NOTHING. Past releases were listed but not 2014. * > *** > > ** ** > > I eventually managed to get my account sorted and download the software > but the process was not a fun one. Phone support was not helpful and they > didn’t have me in their system(!), I wasn’t called back within a promised > timeframe, long hold times, etc. I was persistent, sent a lot of emails and > updated my support ticket daily. The lady who eventually worked it out was > very sweet and the problem was resolved a week later. Still, I can’t help > but feel funny about how hard it was to reach an actual human being – this > isn’t a $20 piece of shareware after all. I guess the takeway is that if > you can find a good reseller I would try that route so someone else can > deal with any problems that crop up. I am looking for one in the NYC area > also so if you find one, let us know.**** > > ** ** > > Sincerely, **** > > ** ** > > *Nicholas Breslow* > > ** ** > > *From:* [email protected] [mailto: > [email protected]] *On Behalf Of *George Schermer > *Sent:* Thursday, April 25, 2013 2:47 PM > *To:* [email protected] > *Subject:* Re: Reseller in the NYC area**** > > ** ** > > Hi Stephen,**** > > It's a stand alone license. I've just had bad luck, I guess. Something > has been wrong with all 3 of my orders and they have ended up being > canceled. The first order was my fault because I left out my middle > initial (which there was no space for it to be typed so I had no idea I > needed it.) Then the second order I placed over the phone and they > misspelled my name, but I didn't know it until they had already processed > the order and it was too late. Then the last problem was that Autodesk had > an "extraction issue" with my subscription order. I'm just tired of > placing an order and then waiting 2 days to find out it's been canceled. I > needed this software a week ago. I'll try one more time with the online > store, but I wanted a reseller as a backup.**** > > Thanks,**** > > George**** > > ** ** > > On Thu, Apr 25, 2013 at 10:57 AM, Stephen Blair <[email protected]> > wrote:**** > > Hi George > > Are you trying to buy a Standalone license? That should work in the store, > unless the store isn't working right. > Network licenses, on the other hand, must be purchased from a reseller.*** > * > > > > On 25/04/2013 1:46 PM, George Schermer wrote:**** > > HI all, > > Can someone recommend an Autodesk Reseller in the NYC area? I've tried 3 > times to order from their online store and have yet get an order through > and receive the software. > > Don't they want my money?!?!?!?!?!? > > :) > > Thanks, > George**** > > ** ** > > ** ** >
