complaints channel?

[Leendert A. Hartog]

So, I am a bit conflicted this morning: I am very happy with 
@AutodeskHelp in the Twitterverse, but at the same time rather unhappy 
with the handling of an unrelated query by Support over at the 
Subscription Center. What would be the proper channel to log an – albeit 
mild - complaint (about the IMHO premature closing of an in my opinion 
as of yet unresolved case)? And I know I can reopen the case, but that's 
slightly besides the point. Getting a mail stating something like "we 
don't know what's wrong, so now we're closing the case" does sound weird 
to me.

Again: not angry or anything, merely somewhat puzzled and displeased...
Greetz
Leendert

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Leendert A. Hartog AKA Hirazi Blue
Administrator NOT the owner of si-community.com