Hi,
Find below this
requirement and please try to submit some good guys on
this;
Location:
Boston , MA
Duration:
Open
Rate:
Open.
Job
Description
Work directly
with customers to resolve their technical support issues.
• Use strong
troubleshooting capabilities and in-depth product knowledge to resolve
technical
issues and provide workarounds as necessary.
• Provide product usage
guidance to customers.
• Handle escalated support issues, working closely
with Engineering.
• Creation of FAQ’s for use internally and by
customers
BS college
degree preferably in Computer Science/Computer Engineering
• Experience with
RDBMS (SQLServer or Oracle) and web development (JSP, Javascript, .Net)
•
Attention to detail and passion for perfection.
• Organized and methodical
approach to workload. Able to juggle multiple priorities
• Commitment to
product quality and customer satisfaction
• Proven ability to work on own
initiative and to be proactive on identifying problems and solutions
• Sense
of humor, patience and determination
• Experience working with clients in
legal, financial services or consulting a plus
KENNETH CAUTELA
Resource Manager,
1221 ABRAMS ROAD, SUITE 109
RICHARDSON
TEXAS 75081
(214) 295-6666 EXT: 101
KENNETHCAUTELA@ YAHOO..COM
[EMAIL PROTECTED]
S.COM
FAX (972)231-8007
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