I need some clues on understanding Sun software support. Sun Online Support Center under Contracts & Licenses shows the following:
SPECTRUM II GOLD - [SGLD] "Coverage and Uplifts" are listed: CANCEL ONSITE SUPPORT FOR SOFTWARE 4 HOUR RESPONSE TIME (STANDARD) 7X24X365 TELEPHONE SUPPORT (STANDARD) PTAS WITH SEMI-ANNUAL ONSITE REVIEW(STD) ONSITE TECHNICIAN (STANDARD) The reason for my question is I'm trying to open a Service Request for a Sun Web Console session abending with Java outofmemory error and Sun is telling me I don't have software support for this software. How can I determine just what Sun software is covered by this contract? Thanks, Glen Gunselman (PS. Is there a better place to ask questions like this one?) _______________________________________________ Solaris-Users mailing list [email protected] http://www.filibeto.org/mailman/listinfo/solaris-users
