Hi, You're right, there are new technical challenges for customers that don't have the experience in-house. Some customers have personnel you can teach how to monitor and maintain an installation. Others just take a service level agreement or just let it run forever without issues, if the environment allows it.
Customers that don't want to become "search-savvy administrators all of a sudden" can opt for a SLA. Cheers, > I am hoping to get some feedback from the users in this list about how they > tackled the challenges of bundling Solr out-of-box with an existing product > that was already being sold to customers. > > Technical challenges of indexing & searching by adopting Solr are trivial > when compared to the fact that the customer now has to be told how to > maintain their search indices for optimum performance using Solr > administration!!! > > I do understand that any product that adopts Solr probably had this coming > to them anyway but for folks that move away from structured-search database > technologies and into the text-search world ... they aren't quite sure how > to ask their customers to become search-savvy administrators all of a > sudden. > > Any thoughts on how you broke you customers into loving the Solr > experience? > > - Pulkit
