Title: Message
John,
I actually have seen
this before.
I used to work at a company where our SonicWALL
would mysterious disconnect at a specific time every day (or after a specific
time interval) and would then need to be manually rebooted in order to reconnect
to the ISP. After troubleshooting with SonicWALL, having them send us a
new device (to no avail), and then having SonicWALL, myself and our ISP on the
same conference call, we discovered it was a problem with the DHCP servers at
the ISP. For some reason, a setting they changed a couple weeks before was
causing our problem. Whenever the SonicWALL went back to the ISP's DHCP
server, it caused the SonicWALL to freeze. Damn annoying. Of course,
the ISP said it wasn't their problem, and then a week later, the problem
disappeared altogether. Again, nothing got changed on our
end.
Another customer recently had their SonicWALL go up
and down sporadically for about 4 weeks (after changing nothing). After
fighting with the ISP for weeks and never getting any higher than a level 2
tech, the ISP finally told them that their SonicWALL was the
problem. That afternoon, the ISP called them and told them that the
SonicWALL device had taken over a Gateway address on their network for a period
of time that day. After getting on the phone (finally) with a senior level
tech, they discovered it was another SonicWALL elsewhere in the system
causing the customer's problem (that other SonicWALL was configured
incorrectly), and that's what had been causing their problems for a
month.
Not sure if that is what's causing your problem,
but it's worth looking into. Almost always blame your ISP's if you have
changed nothing on your end. I've since installed about 30 SonicWALL's
(and maintained much more) and have never run into the problem being with the
SonicWALL. It's almost always the fault of the ISP. However, getting
them to admit that is the hard part.
Regards,
Scott Milewski
Systems Engineer
ValCom &
VTEC - Partners in
Information Technology and Education
From: [EMAIL PROTECTED]
Subject: [SonicWALL]- Pro-VX locks up
randomly?
Date: Tue, 21 May 2002 16:13:43 -0500
Reply-To: [EMAIL PROTECTED]
This message is in MIME format. Since your mail
reader does not understand this format, some or all of this message may not be
legible.
------_=_NextPart_001_01C2010C.63603540
Content-Type: text/plain
I'm running a sonicwall pro vx. it's in NAT mode, and
my company LAN is sitting behind it on a 172.16.x.x address range. I've got
about half a dozen servers and devices on the WAN link (not counting the
routers) and just one machine in the DMZ at the moment. The sonicwall is
programmed with the IP's in the WAN switch, and also is programmed for the one
in the DMZ. There are no IP conflicts that I can find. But randomly, sometimes
two or three times in an hour, sometimes a week between, it simply locks up. No
outbound traffic works, can't open the admin web page on the sonicwall, nothing.
And the only way to fix it is to power it off, then power it back on
again.
I'm running firmware 6.3.1.0, but it also did this
with 6.2 as well a couple of times. One of the reasons I upgraded the firmware
was in hopes that this problem would be cleared up.
There's no VPN usage when it happens, as I'm the only
one setup at the moment to VPN through it until I can figure out a way for the
rest of my clients to pull a WINS server address from their VPN connection using
the 8.0 client software, since I don't want to have a bunch of lmhost files to
have to maintain on everyone's notebooks.
When it happens, I can't even see if there are any
errors in the log because the logs are empty. I've turned the device off
momentarily and did a scan of my internal network to see if someone had hard
coded the same IP onto one of their computers or something, but there are no
address conflicts with it.
Has anyone else ever seen this? If so, did you ever
resolve it? I still have support through September on it, and contacted
Sonicwall on the 17th, but have gotten absolutely nothing from them as of
yet.
Thanks for any replies.
John
Scott Milewski
Systems Engineer
ValCom &
VTEC - Partners in
Information Technology and Education
P: 207-775-2223
ext. 3072
F:
207-775-0241
