It might be a routing issue.
The one on a LAN - verify that he has no route to the destination
network. If he doesn't, then make sure his Default Gateway does not
assign a route to the same private range. (i.e. if he is trying to get
to 172.16.0.0 and his DG has a route to 172.16.0.0, the software client
will not work)

It might be a traffic issue:
If his DG does not allow VPN traffic out or ISAKMP (UDP 500), then that
will stop you too.

HTH
Paul


-----Original Message-----
From: Lee Griffin [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, September 19, 2002 6:20 PM
To: [EMAIL PROTECTED]
Subject: [SonicWALL]- VPN inconsistency


Hi All,
        I've got a user who can't vpn, who has the exact same policy
configuration as another user that can vpn. They are on different
networks. The one who can't vpn is on a LAN with the ip 172.17.128.2,
the other has a random ip assigned when he dials in to his ISP. Is there
something that must be done on the LAN of the guy who can't vpn
(firewall, router, etc.) in order to allow him to vpn to a PRO-VX?



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