Hi, Bill.

I hope someone else chimes in with some comments. 

I've never had a situation like the ones you describe and I've used SJ quite 
intensively both for
the SJ project itself, and at work. But, then, I'm not the best test case for obvious 
reasons.

There was a user a while back who did have a very horrible experience using 
SourceJammer, but I
think the evidence shows that the problem was user error, though his situation points 
an area
where you need to be careful. I believe what happened was, he upgraded from 1.3 to 
2.0. Everything
went fine. But what he did not realize was that the conversion process moved all of 
his archive
files to a new location on his server (though the conversion process prompts you and 
asks if you
want to do this, etc.). Anyway, he ended up thinking all of his important files were 
in directory
X when they were in directory Y. He subsequently deleted and did not back up directory 
Y, so he
lost absolutely everything. 

As for a tutorial, what sort of tutorial are you looking for? There's the user's guide 
and a few
admin docs. Are you looking for something specific?

--Rob


--- "Smith, Bill" <[EMAIL PROTECTED]> wrote:
> I'm starting to recommend SourceJammer to various groups within my company who 
> develop software
> and just wanted to be sure:  has anyone had a horrible experience or unrecoverable 
> failure which
> caused them to lose files from SourceJammer or have to go to other sorts of backups? 
>  Has anyone
> had to bypass the server and directly interact with the archives to get back files?  
> (Sorry,
> Robert -- I just have to check.)
> 
> Assuming the answers to the above are no -- and I hope they are -- has anyone 
> developed any
> tutorial materials I might use?  I do find that it helps to walk developers through 
> the process.
> 
> Thanks,
> Bill
> 
> William F. Smith
> Associate Director, Research Computing
> Neurocrine Biosciences
> www.neurocrine.com
> 
> 
> 
> 
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