The humanitarian industry and urban change in Goma
Karen Büscher and Koen Vlassenroot 21 March 2013
Subjects:



Integrating into the urban landscape, the humanitarian sector has
contributed to various processes of transformation in Goma. While
creating new opportunities, their presence has reinforced patterns of
conflict and competition over the urban political and socioeconomic
space.

The border city of Goma, provincial capital of North Kivu in Eastern
D.R. Congo, is a clear example of a regional ‘NGO­pole’: the city is
housing the logistic headquarters of close to 100 international
humanitarian and development organisations that operate in war­
affected zones around the city.

More than 15 years of state decline, violent conflict and massive
human displacement have transformed Goma from a dormant town into a
notable ‘siège de rébellion’ not only attracting rebel leaders,
business executives, peacekeepers, refugees and internally displaced
persons (IDPs), but also a growing number of humanitarians. Their
ever-­increasing presence has become a significant factor in the
recent shaping and reshaping of the city’s profile and its shift
towards and attractive ‘zone of opportunity’.

But apart from creating opportunities, the concentration of
international humanitarian organisations and their expatriate staff
has also resulted in additional conflicts and contrasts. In a
particular context of a weak institutional framework, informal
urbanization and a highly contested economic, social and political
urban arena, the international humanitarian presence has become a
significant factor in reinforcing patterns of conflict and competition
across the urban political and socioeconomic space.

The settling of vast numbers of international humanitarian agencies in
urban centres, particularly during protracted humanitarian crises, has
a considerable bearing on local socioeconomic realities and even
contributes to processes of political and spatial urban
transformation. The emergence of urban ‘NGO­poles’ in regions
confronted by war, disasters or humanitarian crisis, has been mostly
disregarded in academic humanitarian studies. Issues such as the
spatial integration of the humanitarian sector or the impact of their
presence on the local political economy, on local power and authority
structures, on socioeconomic strategies of local inhabitants and on
issues of redistribution and access to vital resources, largely remain
unaddressed. Furthermore, the humanitarian sector itself seldom pays
attention to these issues and is chiefly concerned with the effects of
its programmes on the targeted area or community, thus seriously
underestimating their indirect impact.

The becoming of an urban ‘humanitarian space’

The Congolese war is generally described as the most severe
humanitarian crisis since the end of the Cold War, causing immense
suffering, the destruction of economic and social infrastructures, and
massive displacement. This crisis also attracted an increasing number
of international humanitarian organisations, of which many settled in
Goma. But the expansion of the humanitarian sector in this city
occurred in several ‘waves’, in conjunction with significant episodes
of armed conflict in eastern DRC.

After the inter-ethnic violence of 1993, the next phase of entrance of
humanitarian agencies occurred with the influx of hundreds of
thousands of Rwandan refugees in camps in and around Goma, in the
aftermath of the genocide in April-June 1994. Within two months,
almost 150 humanitarian organisations arrived in Goma. This arrival
has by some been described in terms of an ‘NGO scramble’ referring to
the hyper-competitive relief market (ibid). But the humanitarian
relief effort was increasingly criticized as aid flows were being
militarized by former Hutu militias and served the interests of local
politico-economic elites who manipulated humanitarian aid for their
own benefit.

After the controversial relief experience of 1994, humanitarian actors
started outsourcing activities to local NGOs. Following the start of
the Congolese war in 1996, UN agencies entered the local humanitarian
scene. And between 1998 and 2002, when Goma functioned as the siege of
the RCD rebel movement[1], international aid agencies and NGO’s came
to play a considerable role in the provision of urban social services
such as health and education, which were increasingly outsourced by
the rebel movement.

The eruption of the Nyiragongo volcano in January 2002, was the next
trigger to an increased humanitarian presence in Goma. The eruption
destroyed large parts of the city and the absence of any centralised
planning or official intervention left the urban population in
harrowing conditions; and so the international humanitarian sector
took the lead on relief, aid and reconstruction and numerous new
agencies joined those already present.[2]

The last and most important expansion of the ‘humanitarian sector’ in
Goma was a direct result of the intensification, in August 2007, of
the war in North Kivu and the displacement of hundreds of thousands of
people. During this episode of the conflict, the number of
international NGOs in Goma doubled and newcomers’programmes also
increasingly focused on longer ­term development. This expansion
happened in parallel with a growing presence of the UN peace keepers
and humanitarian staff in Goma, turning the city into one of the main
UN hubs in the country.

The ‘humanitarian industry’ and new economic opportunities

Humanitarian agencies had a strong influence on the local urban
economy but also became an inherent part of it. The most direct and
obvious impact of their presence was on the local job market. The
expansion of the humanitarian sector was associated with a growing
demand for trained personnel, guards, cooks and drivers. Given the
lack of state functioning and of employment opportunities,
humanitarian agencies acquired a considerable share of the local
labour market. Connection to the international NGO network became an
important asset in local urban survival strategies, which explains why
practices of preferential treatment or ‘ethnic patronage’ developed in
line with the expansion of the humanitarian sector.

This expansion also provoked a swell of local NGOs and a general trend
of ‘NGOization’ of local society. These organisations became vital
components of the survival strategies of urban inhabitants and have
replaced the state in many areas of public life[3]. In search of
opportunities, Goméens increasingly see the creation of NGOs as a
livelihood asset and as a means of gaining access to international
funding.


The increasing humanitarian presence also promoted the development of
alternative urban economic activities. As a huge group of
‘consommateurs du premier ordre’the sectors’ specific demands for
consumption, equipment, housing and recreation, as well as its strong
purchasing power, created a strong stimulus in the local urban
economy. But it also led to a ‘dollarization’ of local economic
transactions, a trend that even would affect the rural economy.

Also the growing policy to ‘buy locally’ disrupted the local economy
but created additional opportunities. For the provisioning of
humanitarian agencies, agreements were made with local traders, often
based on personal or family connections. For local commerçants, it was
key to have connections to these ‘humanitarian networks of patronage’,
and to adapt their merchandise to the demand of the international
staff. Local markets also transformed as a consequence of the
humanitarian presence, as is illustrated by the emergence of
large­scale and expensive supermarkets.

Another sector that flourished with the expansion of the humanitarian
sector is real estate. The concentration of international staff in a
restricted number of areas of the city resulted in growing demand for
specific housing infrastructure. Real estate became a booming
business, tempting many established business executives to invest in
this sector. This occurred in conjunction with the expansion of a
‘touristic infrastructure’. What Goméens used to call ‘le tourisme
humanitaire’, is probably the most visible impact of the international
staff presence in Goma. Luxurious hotels, bars, restaurants and
nightclubs have mushroomed, with many almost exclusively oriented
towards an international clientele.

So the development of a ‘humanitarian industry’ has brought
significant changes to Goma’s economic space. But the opportunities
related to these changes in most cases are preserved to a small group
of well­educated Congolese development workers and a small elite of
established business executives. While during the war, close ties with
the rebel leadership made it possible for this elite to control large
parts of Goma’s economy (aviation, natural resources, oil products and
real estate), also the presence of the humanitarian sector created
attractive economic opportunities. Profits made in one sector (hotels,
petrol and real estate), were simple reinvested in others.

Reordering urban space

Goma’s growing significance as a ‘humanitarian space’ also brought
about important socio­geographic changes and left a visible imprint on
the urban landscape. The city’s development and expansion has to be
situated in a context of informality and quasi absence of state
authorities in urban planning. The presence and interference of
humanitarian agencies only further strengthened the shift towards
privatised urban planning and development.

While a massive influx of IDPs resulted in the emergence of new
informal districts in the urban periphery that were deprived from any
urban infrastructure, water provision, electricity network, schools,
health centres or markets, at the same time a gentrification of the
central districts could be observed as a consequence of the settlement
of international humanitarian organisations.

With its numerous NGO establishments, UN compounds, luxurious
residential areas, hotels, bars and rebel headquarters, these central
districts gained increasing importance and came to represent
modernity, global culture and new lifestyles. Specific demands for
housing and working infrastructure as well as economic demands
increased the socioeconomic significance of these central districts,
and improvements in the overall urban infrastructure (such as
electricity, internet, roads and water) turned them into the real
‘quartiers riches’.

These developments not only reinforced the discrepancy between centre
and periphery, but also confirmed the spatial divide between urban
rich and poor. The inflation of rents, increasing prices of houses and
land, and the profound dollarization of local markets in these central
districts further sharpened the socio­geographic urban fault lines.
For many ordinary Goméens, it has become almost impossible to live in
the eastern central parts of the city as these gentrification dynamics
reduced their access to urban infrastructure and public services. In
sharp contrast to the main objectives of their interventions,
humanitarian actors’ presence in Goma contributes considerably to the
increasing marginalisation and exclusion of the urban periphery, and
to the confirmation of a ‘ville duale’ , where, as many perceive, old
colonial structures of inequality and social and spatial segregation
are being reconfirmed.

The transfer of power, authority and state sovereignty

An additional side-effect of the humanitarian sector’s presence and
interventions is the encouragement of state withdrawal from public
services and a transfer of power and legitimacy to the advantage of
international actors. This sector has largely taken over education and
health care, and even the rehabilitation of road infrastructure. Due
to a lack of means, capacity, motivation, vision, corruption and
mismanagement, state services have been constantly hollowed out and
have increasingly been replaced by new coalitions of local and
international development actors.

One of the consequences is that urban decision making gradually became
the responsibility of non­state actors, even if they could not claim
any local legitimacy. Today, international aid agencies have not only
replaced the state in several key sectors, but also development is
understood locally as a responsibility of the humanitarian sector.

The coincidence of a rebel-controlled local war economy and an
expanded aid economy led to a further reduction of state sovereignty,
which in the context of post­conflict reconstruction and the
reinforcement of state capacities, may have a disastrous long­term
impact. Humanitarian organisations’dominant role in local urban
governance processes has significantly reduced the bargaining position
of the new state administrations, which today have no capacity at all
to attach conditions to international agencies’ interventions and are
continuously forced into a position of negotiation.

As the words of a local observer in Goma illustrate, ‘the day that the
United Nations had constructed a site to play basketball next to the
university in the city centre, all local authorities were present.
They were busy congratulating themselves, proud that their city was
developing. However, the same university, which is a state ­owned
institute, does not have toilets! How, in these circumstances, would
the Congolese state ever be able to take over its responsibility for
this city?’

________________________________

[1]Rassemblement Congolais pour la Démocratie

[2]Sesnan, B. (2004) ‘The case for cash: Goma after the Nyiragongo
eruption’. Humanitarian Exchange. 28. pp. 40–42.

[3]Giovannoni et al 2004

________________________________

Vlassenroot, K. and K. Büscher (2009) The City as Frontier. Urban
Development and Identity Processes in Goma, D.R. Congo. Working Paper
61(2). Crisis States Research Centre, London School of Economics and
Political Science, London.

Coghlan, B. et al. (2009) Mortality in the Democratic Republic of
Congo. An Ongoing Crisis. International Rescue Committee, New York, NY
and Burnet Institute, Melbourne.

Cooley, A. and J. Ron (2002) ‘The NGO scramble: organizational
insecurity and the political econ­ omy of transnational action’.
International Security. 27(1). pp. 5–39.

Giovannoni, M., T. Trefon, J. Kasongo Banga and C. Mwema (2004)
‘Acting on behalf (and in spite) of the state: NGOs and civil society
associations in Kinshasa’. In: T. Trefon (ed.) Reinventing Order in
the Congo. How People Respond to State Failure in Kinshasa. Zed Books,
London and New York, NY. pp. 99–115.

Grünewald, F., E. Levron, E. Aberlen and H. Bonvalot (2004) Villes en
guerre et guerres en ville. Pratiques humanitaires en question.
Karthala, Paris.

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