Hey
When I try to sync a client's abrt data (spacewalk-abrt --sync), or when
a client tries to upload new data, it always errors out. The entry gets
created in spacewalk and I can see it in the webinterface, but the crash
dump/data itself isn't getting sent.
_Client side error (/var/log/up2date):_
[Tue Apr 9 10:06:03 2013] up2date A protocol error occurred: Internal
Server Error , attempt #1,
[Tue Apr 9 10:06:03 2013] up2date
Traceback (most recent call last):
File "/usr/bin/spacewalk-abrt", line 86, in <module>
cli.run()
File "/usr/share/rhn/up2date_client/rhncli.py", line 96, in run
sys.exit(self.main() or 0)
File "/usr/bin/spacewalk-abrt", line 79, in main
return (spacewalk_abrt.abrt.sync())
File "/usr/share/rhn/spacewalk_abrt/abrt.py", line 147, in sync
report(problem_dir)
File "/usr/share/rhn/spacewalk_abrt/abrt.py", line 107, in report
server.abrt.upload_crash_file(systemid, basename, crash_file_data)
File "/usr/share/rhn/up2date_client/rhnserver.py", line 63, in __call__
return rpcServer.doCall(method, *args, **kwargs)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 203, in doCall
ret = method(*args, **kwargs)
File "/usr/lib64/python2.6/xmlrpclib.py", line 1199, in __call__
return self.__send(self.__name, args)
File "/usr/share/rhn/up2date_client/rpcServer.py", line 38, in _request1
ret = self._request(methodname, params)
File "/usr/lib/python2.6/site-packages/rhn/rpclib.py", line 381, in
_request
self._handler, request, verbose=self._verbose)
File "/usr/lib/python2.6/site-packages/rhn/transports.py", line 167,
in request
headers, fd = req.send_http(host, handler)
File "/usr/lib/python2.6/site-packages/rhn/transports.py", line 707,
in send_http
response.status, response.reason, response.msg)
<class 'up2date_client.up2dateErrors.CommunicationError'>: Error
communicating with server. The message was:
Internal Server Error
_Server side error (/var/log/httpd/ssl_error_log__):_
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] mod_wsgi
(pid=10434): Exception occurred processing WSGI script
'/usr/share/rhn/wsgi/xmlrpc.py'.
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] Traceback
(most recent call last):
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/share/rhn/wsgi/xmlrpc.py", line 22, in application
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return
wsgiHandler.handle(environ, start_response, "xmlrpc", "server.xmlrpc")
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/share/rhn/wsgi/wsgiHandler.py", line 45, in handle
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] ret =
appServ(req)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib/python2.6/site-packages/spacewalk/server/apacheHandler.py",
line 196, in handler
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] ret =
self._req_processor.process()
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib/python2.6/site-packages/spacewalk/server/apacheRequest.py",
line 476, in process
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return
self.call_function(method, params)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib/python2.6/site-packages/spacewalk/server/apacheRequest.py",
line 174, in call_function
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here]
Traceback(method, self.req, severity="unhandled")
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib/python2.6/site-packages/spacewalk/common/rhnTB.py", line 180,
in Traceback
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here]
rhnMail.send(headers, outstring)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib/python2.6/site-packages/spacewalk/common/rhnMail.py", line 54,
in send
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] server =
smtplib.SMTP('localhost')
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib64/python2.6/smtplib.py", line 239, in __init__
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] (code, msg)
= self.connect(host, port)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib64/python2.6/smtplib.py", line 295, in connect
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] self.sock =
self._get_socket(host, port, self.timeout)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib64/python2.6/smtplib.py", line 273, in _get_socket
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] return
socket.create_connection((port, host), timeout)
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] File
"/usr/lib64/python2.6/socket.py", line 567, in create_connection
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] raise error, msg
[Tue Apr 09 10:18:08 2013] [error] [client ip-address-here] error:
[Errno 101] Network is unreachable
Now given the error messages I'm inclined to think it's a
network/firewall issue, though I'm not sure about the way the data gets
sent. Spacewalk server is 1.9 on CentOS 6.4 fully updated, in DMZ and is
reachable on ports 80/443 from the outside. Clients are RHEL 6.3 with
spacewalk client version 1.9 packages. All other spacewalk communication
we use (repo's, config management, scheduling scripts/updates, ...)
works like it's supposed to.
When I check the connections being made from the client I only see
connections on 443 so I'm not sure what else I need to open up or change
to get it to work. Anyone have any pointers?
Thanks,
Jeremy
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